Dieses Stellenangebot ist nicht mehr verfügbar
Solutions Engineer
Neara
- London, England, United Kingdom
- London, England, United Kingdom
Über
Remote (EMEA) Reports to:
Senior Director, Product Operations Role Summary
Multiplier is building a world-class Solutions Engineering function to bridge real-world customer and operational needs with Product & Engineering execution. As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations, Compliance, Finance, Partnerships, Product, and Engineering to design solutions that are product-first, compliant, and scalable. This is a high-impact role focused on translating complex requirements into clear solution designs, validating feasibility, and turning repeatable approaches into standards the organization can execute consistently. SEs are the connective tissue between Product and the field, ensuring Multiplier’s product is the winning strategy for every deal and every customer journey. Core Responsibilities
Design and validate scalable solutions for complex needs
Lead structured discovery for complex use cases across the customer lifecycle and internal operations. Design recommended solution approaches with clear tradeoffs, constraints, risks, and dependencies. Validate feasibility with Product and Engineering and drive alignment across stakeholders.
Ensure solutions are product-first and operationally runnable
Default to scalable approaches aligned to product capabilities, roadmap, and architecture. Identify risks early (compliance, operational impact, supportability) and propose mitigation plans. Provide structured pushback on non-scalable requests and propose viable alternatives.
Create reusable solution assets and enablement
Document solution designs as reusable templates, patterns, and reference materials. Contribute to playbooks, checklists, and enablement for Sales, Implementation, CX, and Operations. Help define “what’s supported” vs. “what requires escalation,” improving consistency and reducing repeat escalations.
Provide structured inputs into product planning
Translate field requirements into clear, high-quality product inputs (gaps, parity needs, workflow improvements, integration needs). Quantify impact where possible (revenue, risk, operational effort, customer experience). Design solutions that ensure requirements are well-defined and actionable for PMs.
Build and apply domain expertise across global employment and payroll
Maintain and develop working knowledge across: Global Employer of Record (EoR) Global Payroll Global Contractor of Record (CoR) Global HR/Payroll systems Global HR value-added services Contribute to strategic initiatives such as productizing strategic countries, improving onboarding experiences, scaling COR/freelancer workflows, and enabling partner/embedded models.
Additional Leadership & Success Themes
You Always Lead with Product
You never propose service-heavy solutions when product capability exists or should exist. You push the organization toward product depth, parity, and scalability. You reduce confusion around “what is possible.” You increase consistency of solutioning across the region for all business teams.
You Bring Clarity to Complex, Multi-Domain Scenarios
You clearly document and explain feasibility, risks, and dependencies.
You Shape the Product by Identifying Patterns
You see recurring use cases before Product does. You help PMs close parity gaps and understand ICP-specific needs.
You Are a Leader in Product-Driven Selling
Sales trusts your recommendations. Product trusts your problem statements. Implementation trusts your feasibility insights.
Success Criteria
Quality of Solution Designs
Solutions are scalable, technically feasible, and aligned with product capabilities. Reduction in custom workarounds or non-standard solutions.
Customer & Cross-Functional Satisfaction
Positive feedback from Sales, Product, Implementation, and CS. Increased clarity and reduced friction during customer onboarding.
Influence on Product Quality & Direction
Clear, high-quality insights provided to Product that shape roadmap decisions. Product teams trust your solution patterns and field visibility. Faster cycles in pre-sales due to clear solution guidance. Higher win rates for use cases where SEs participate.
Contribution to Knowledge & Enablement
Playbooks, documentation, and reusable guides improve team-wide capability. Teams across operations, GTM, and post-sales are better equipped due to SE enablement. Drive adoption.
Equality and employment information and opt-in disclosures have been removed to focus on the role and responsibilities.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.