Team Leader

Welcome to Phoenix House, a beautifully refurbished Edwardian property dedicated to providing a high-quality therapeutic living environment for adults with mild to moderate learning disabilities and mental health needs . Here, we support five residents on their recovery journey, many of whom have faced trauma or have had interactions with the criminal justice system.

Our mission is to help residents rebuild stability, enhance their wellbeing, and develop independence, guiding them safely toward independent living within 18–24 months . Our core values are:

• Person-centred
• Trauma-informed
• Strengths-based
• Focused on empowerment and recovery

As our Team Leader , you will be at the forefront of shaping the culture, standards, and daily operations of this innovative supported accommodation service. This is a unique opportunity to help establish a new therapeutic environment from the ground up!

Working closely with the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring the delivery of high-quality, safe, and consistent support that aligns with Phoenix House’s values and recovery model.

Your role will blend operational leadership , risk oversight , and hands-on support , modeling best practices in trauma-informed care while helping residents achieve meaningful progress. No two shifts will be the same, and you will drive high performance standards throughout the team and service, all underpinned by a clear vision and strong values.

This is a rota-based role, with a fair and well-planned schedule that includes some evenings, weekends, and sleep-ins. You will also participate in the on-call manager rotation. We are committed to ensuring staff wellbeing, flexibility, and a positive work-life balance.

Leadership & Team Management

• Provide day-to-day leadership, direction, and support to Recovery Workers.
• Deliver regular supervision, reflective practice, and ongoing skills development.
• Role-model trauma-informed, person-centred, strengths-based practice.

Service Delivery & Quality

• Oversee the delivery of high-quality key-working, support planning, and risk management.
• Ensure compliance with safeguarding, MAPPA, and partnership protocols.
• Maintain robust, accurate records and uphold quality assurance standards.
• Lead on incident management, reflective learning, and continuous improvement.

Resident Support & Recovery

• Maintain a small caseload, delivering structured key-working sessions as needed.
• Ensure support plans are personalized, goal-focused, and regularly reviewed.
• Promote independence, routines, community integration, education, and positive social networks.
• Work closely with residents to build life skills and confidence.

Multi-Agency Partnership Work

• Act as a primary point of contact for Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health professionals, and other partners.
• Attend multi-disciplinary meetings and contribute to coordinated support and risk planning.
• Build strong relationships that enhance resident outcomes and service quality.

Service Development

• Contribute to shaping and embedding a new service model.
• Support innovation, problem-solving, and best practice approaches.
• Help create a supportive, high-performing team culture from the ground up.

You are an emotionally resilient, compassionate leader who understands the importance of structure, consistency, and therapeutic relationships. You balance empathy with strong professional boundaries and are motivated by the opportunity to build an exceptional service.

Essential:

• Experience supporting people with mental health needs, learning disabilities, or complex/challenging backgrounds.
• Strong understanding of trauma-informed practice and strengths-based approaches.
• Experience managing risk, safeguarding, and multi-agency coordination.
• Leadership experience or ability to demonstrate leadership qualities.
• Excellent communication, problem-solving, and team-building skills.
• Ability to remain calm, organized, and supportive in demanding situations.

Desirable:

• Experience in supported accommodation or recovery-focused services.
• Knowledge of criminal justice systems, probation, or MAPPA.
• Relevant managerial, social care, or mental health qualification.
• Experience leading small teams or supervising staff.

As a leading health and social care provider with over 300 locations across England, we take immense pride in the services we offer. We operate on a not-for-profit basis, reinvesting every penny back into our services and people. We believe in the power of change for the better and continuously strive to improve the lives of those we support.

We understand that rewards come in many forms. Whether it’s financial benefits, a culture of recognition, or opportunities for career advancement, we are here to support you with our comprehensive total reward package.

You will enjoy 31 days of paid holiday a year, increasing with each year of service up to 33 days . Plus, you’ll have the option to buy additional holidays and spread the cost.

Join our team and discover the exciting benefits we offer to our employees!