Catering Team Member

Manager- Catering Operations

Are you passionate about developing programs and serving people with a smile? Are you a detail-orientated leader who isn't afraid of behind-the-scenes processes as well as hitting the road? Do you thrive in a fast-paced and dynamic work setting and enjoy connecting with people? If so, we have the perfect role for you

Join Chick-fil-A Millennium Park, where you'll be a key member of the leadership team and the driving force behind our catering program. As a member of the catering team, you'll collaborate closely with the restaurant Directors and leaders to build and execute restaurant catering deliveries while delivering exceptional guest experiences.

This is an operational opportunity that blends order production, delivery and event execution, along with serving guests during off-peak periods.

Hours of availability are Monday-Saturday, with availability to work up to 40 hours per week on a split schedule, if required, with one day off per week in addition to being off on Sunday.

Role Responsibilities

Leadership Focus

1) Spearhead catering program development alongside restaurant senior leadership

2) Grow and develop catering relationships through personal interactions and traditional marketing

3) Track and monitor all strategic initiatives and investments for improved results

4) Report to leadership on catering program sales growth, customer retention and guest experience

5) Aligns to our company mission and vision while acting as a role model for our team

Operations

1) Assists Sales and Brand Growth Director with all day-to-day operations of catering program

2) Personally work alongside front of house and back of house staff for order production

3) Deliver and set-up catering events per guest requests and restaurant standards

4) Lead, coach, and develop shift leaders on catering process for seamless execution

6) Strategically manage schedule for catering order production and delivery

7) Attend special events and community outreach activities on behalf of restaurant

8) Handle guest issues that arise during catering delivery or ordering process

9) Work alongside Team members in restaurant when not actively working on catering business

Behavioral Characteristics

• High Integrity
• Attention to detail
• Time management and timeliness
• Careful and prudent
• Relentless in the pursuit of excellence
• Servant leader
• Positive Attitude- with guests and team members
• Coachable
• Collaborative
• Driven, results-oriented

Qualifications

• Previous experience in restaurant operations
• Food service experience preferred
• Catering experience preferred
• Valid Driver's License
• Clean driving record
• Must be 18+ years old
• Comfortable lifting up to 50 lbs. and standing for extended periods
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows
• Background check may be required.

Benefits

• Meal Benefits
• Scholarships
• Flexible work schedule with Sundays off
• Positive and Fun Environment
• Direct mentorship and leadership development from Owner/Operator

Working at a Chick-fil-A restaurant is more than a job - its an opportunity to grow personally and professionally, to give back to your local community, and serve alongside friends as you show genuine hospitality to guests in Chicago. Come join an amazing organization that focuses on having fun while showing guests genuine hospitality every day.

Pay: Starting at $18.00 / hour

Job Type: Fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• Overtime
• Day shift
• Night shift

Education: No education required

Work location: On-site

• Previous restaurant experience
• Valid driver's Illinois license
• Ability to work early mornings

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade. It may not be the easy way, but it's the only way we know.