Customer Success Manager

Antenna is the leading provider of data and analytics for subscription media services in the U.S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement.

We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer's business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products.

You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States.

• Own our customers' experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers' trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value
• Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes managing customer health and project managing custom data requests
• Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making '
• Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team
• Contribute to our evolving customer success playbook, sharing insights to ensure we're adopting best practices to drive adoption and success for all customers

• A strong track record in customer success or