Client Success Manager

This is an exciting opportunity at a Series B scale-up with growth potential for a leadership role in the U.S. Client Success team.

You will play a very important role in supporting Cognitive Credit's growth in the U.S. by owning and growing a portfolio of existing accounts while nourishing the relationship with your stakeholders and ensuring that Cognitive Credit is seen as a trusted partner.

About Cognitive Credit

Cognitive Credit develops advanced analytics software for global credit investors working with the world's leading investment banks, asset managers, and hedge funds. Our application automates the majority of credit analysts' workflow to free up institutional investors' resources and empower analysts to deliver better results. We are an energetic company that is growing quickly and we strive to be the must-have data analytics product for global credit investors.

Primary Responsibilities:

• Own a portfolio of clients across Asset Management, Hedge Funds & Investment Banks from onboarding to renewal, with targets and KPIs for retention, engagement, and cross selling/upselling

• Own and nurture decision maker relationships ranging across Head of Fixed Income, Head of Research and Senior Partner/ PM profiles

• Own client communication and resolve inquiries and escalations with autonomy

• Own and run business reviews (EBR's) and other strategic meetings with clients

• Manage onboarding and some application training; conduct client demonstration sessions designed to address the individual needs of the user with a consultative approach to drive engagement

• Work collaboratively with senior management to strategise