Construction Industries Inside Product Support Sales Representative

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Job Type

Full-time

Description
The Construction Industries Inside Product Support Sales Representative plays a critical role in driving our customer's long-term success as measured by their own definition of achievement. Leveraging the full strength and resources of Wheeler Machinery Co., we approach every partnership with unwavering honesty, integrity, and a genuine commitment to results. Our mission is clear: help customers reduce owning and operating costs, maximize productivity and equipment utilization, and ensure maximum uptime. By fostering strong, collaborative relationships, we create lasting value empowering both Wheeler Machinery Co. and our customers to build a foundation of stability and success that will thrive for generations.

Duties And Responsibilities

• Safety – Safety is always the first consideration in all aspects of our business. Promote safety by demonstrating a positive example.
• Product Knowledge – Maintain strong knowledge of the company's products, services, and solutions. Provide guidance to customers on proper product selection, usage, and maintenance, helping to maximize their productivity and equipment utilization.
• Customer Relations – Serve as the primary point of contact for customers via phone, email, and virtual meetings. Provide timely responses to inquiries, assist with quotes, orders, and product information, ensuring a high level of customer satisfaction and support.
• CRM and Data Management – Maintain accurate and up-to-date customer records, including machine populations, service histories, and sales opportunities in the company CRM. Leverage data to identify trends, follow up on opportunities, and support