Program Supervisor

WORK SCHEDULE: This position is full-time regular and exempt and requires the ability to work a flexible schedule. The schedule will vary depending on program needs. Requires the ability and willingness to work nights, weekends, and holidays when needed, as well as being On-Call in the event of emergencies. This position is expected to work on site and in person.

POSITION SUMMARY: Under the supervision of the Program Manager, the Program Supervisor will be responsible for the overall daily operations of the program site. The Program Supervisor will provide day-to-day supervision, leadership, and guidance of the Engagement Specialists. In conjunction with other program leadership and staff, the Program Supervisor's task is to create a safe and caring therapeutic environment for vulnerable young people in residence. The position requires strong organizational, supervisory, and administrative skills, as well as the ability to be flexible while maintaining a safe and structured environment.

ESSENTIAL RESPONSIBILITIES:

• Assist the Program Manager in the day-to-day oversight of the program.
• Hire, supervise, and develop Engagement Specialists staff (both full-time and on call).
• Ensures program maintains licensing compliance; meeting at least the minimum standards as stated in WAC and COA policies.
• Ensure state and federal program requirements are met including that all forms and progress notes are properly completed, and intakes/exits are entered into the client management system.
• Create staff work schedule ensuring appropriate supervision levels for licensing requirement. and recommends approval of all leave requests.
• Provide supervision, coaching, and feedback for all direct reports. Complete performance evaluations in a timely manner.
• Lead weekly house/community meeting for youth, and house staff meeting with Engagement Specialist and Mental Health Therapist.
• Distribution of client cash allowances.
• Provide transportation and/or support for appointments (medical, counseling, etc.) as needed. Facilitate the drop off and pickup of client's medications.
• Oversee implementation of recreational activities, life skill workshops, or other psycho-educational activities facilitated by Engagement Specialists.
• Oversee and implement the meal service program ensuring compliance with licensing regulations while including youth voice.
• Conduct monthly Health and Safety inspection and program fire drill. Complete required documentation. This duty is shared with the Program Manager.
• Ensure the facility is appropriately stocked of all supplies (including food, PPE, office supplies, client clothing, etc.). This duty is shared with the Program Manager.
• Ensure the facility and vehicle is maintained in a safe, clean, and orderly fashion. This duty is shared with the Program Manager.
• Coordinate and monitor house activities including use of kitchen and laundry facilities. Ensure the overall cleanliness of the facility by monitoring weekly chores.
• Responsible for taking calls as needed and required to answer and respond to emergency program calls. Split On-Call responsibility with other program supervisors.
• Provide on-site coverage if needed during emergencies or when unable to find coverage to meet client-staff ratio needed.
• Ensure behavioral management system is implemented in a fair, trauma-informed, and therapeutic manner.
• Plan or coordinate special events, such as holidays, acculturation activities, educational and recreational outings, and other meaningful experiences for young people.
• Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Manager or designee as required by state and federal requirements.
• Attend and assist your team members with contributing to our DEI&J culture by creating at least one SMART Goal related to DEI&J within their control to deliver.
• Lead at least one check-in each month with each team member to review SMART Goals, Values, and DEI&J commitments to be set up for success at the mid-year performance review. Additionally, recognize and provide positive feedback for all accomplishments.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients, and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.

QUALIFICATIONS –

MINIMUM REQUIREMENTS:

• 3 or more years of experience working with vulnerable young people and/or young people experiencing homelessness.
• High School Diploma or GED.
• Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age. DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.

PREFERRED REQUIREMENTS:

• 1 or more years of experience documenting outcomes for grant compliance.
• 1 or more years of supervision experience.
• BA in social services, education, or related fields.
• Leadership or teaching experience with Opportunity Youth or similar nontraditional populations.
• Course work, experience, or training in education, child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.

CONDITIONS OF EMPLOYMENT:

• Must be able to provide I-9 supporting documentation for employment.
• Ability to provide a negative TB Test (results must be within one-year of hire date).
• Employees who drive YouthCare vehicles as a requirement for their position must be at least 21 years of old, possess a valid Washington State Driver's License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
• Ability to obtain a current Food Handler's Card
• Successful completion of pre-service training courses as required by contracting agencies. Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
• Computer software skills including Windows, Microsoft outlook, Microsoft Word, and Excel.
• Initiative, creativity, reliability, flexibility, thoroughness
• Strong verbal and written communication skills with good quality spelling, grammar, and punctuation in English.
• High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
• Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically, and sexually abused young people.
• Ability to coordinate overall program functioning.
• Ability to accurately maintain and produce files, records, logs and reports.
• Ability to maintain professional boundaries with clients while building trust and respect.
• Ability and willingness to stay awake and alert during overnight shifts.
• Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young people's safety.
• May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
• Commitment to YouthCare's initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

PHYSICAL CONSIDERATIONS:

• Ability to perform a range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.