Quality, Outreach

The Quality, Outreach & Programming Coordinator is responsible for supporting high-quality workforce program delivery through effective outreach, participant engagement, scheduling coordination, and continuous quality monitoring. This role serves as a key execution and feedback function within the Workforce Development team, ensuring programs are accessible, well-attended, responsive to participant needs, and aligned with organizational standards.

This position does not have supervisory authority and operates as a specialist/coordinator role focused on operational excellence, community engagement, and participant experience.

Program Coordination & Execution

• Coordinate workforce program schedules, calendars, and session logistics across cohorts and rotations
• Support onboarding, orientation, and participant flow in collaboration with the Workforce Development Manager
• Ensure program sessions are properly staffed, prepared, and communicated to participants

Outreach & Recruitment Support

• Conduct outreach to community-based organizations, schools, referral partners, and workforce pipelines
• Support recruitment efforts through information sessions, tabling, digital outreach, and follow-ups
• Assist with intake coordination, eligibility documentation tracking, and enrollment confirmations

Participant Engagement & Retention

• Maintain regular communication with participants to support attendance and engagement
• Track participation trends and flag retention risks or attendance concerns
• Provide participant-facing support to address barriers and escalate issues as appropriate

Quality Assurance & Continuous Improvement

• Monitor participant experience and program delivery quality across workforce offerings
• Collect informal feedback, surveys, and qualitative insights from participants and partners
• Identify trends, gaps, or operational issues and communicate findings to leadership
• Support continuous improvement initiatives related to program design, delivery, and engagement

Documentation & Reporting Support

• Maintain accurate outreach, enrollment, and participation records
• Support internal reporting needs related to recruitment, engagement, and program quality
• Ensure documentation aligns with internal standards and grant-related requirements

• Strong organizational and time management skills
• Excellent interpersonal and communication abilities
• Community engagement and relationship-building aptitude
• Participant-centered mindset with attention to equity and access
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving orientation with strong follow-through
• Professional discretion and reliability

• Associate's or Bachelor's degree preferred (Human Services, Education, Communications, or related field)
• Experience in program coordination, workforce development, youth services, or community outreach
• Strong written and verbal communication skills
• Experience working with diverse populations and community partners
• Comfort working in structured programs with attendance, scheduling, and reporting requirements

• Experience supporting workforce development or grant-funded programs
• Familiarity with participant tracking systems or case management tools
• Experience supporting recruitment pipelines or referral-based enrollment
• Understanding of program quality monitoring or continuous improvement processes