Business Analyst

W. R. Berkley

United States

United States

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divh2Business Analyst/h2pThe Business Analyst is a key contributor within Berkley Global Underwriters (BGU), responsible for supporting, maintaining, and continuously improving BGUs global service platform. This role focuses on analyzing system issues, documenting and prioritizing defects, and partnering with technology teams to implement enhancements that improve stability, functionality, and user experience. While the primary focus is platform support and optimization, the Business Analyst may also contribute to other BGU initiatives, providing analytical and process support across the organization as priorities evolve. The position collaborates with operating unitsincluding Underwriting, Operations, Compliance, Legal, Actuarial, and Technologyto ensure solutions remain aligned with business needs and operational objectives./ppUnder the direction the SVP, Berkley Global Underwriters:/pulliTranslate business needs into actionable system requirements by gathering, analyzing, and documenting functional and system specifications that align with operational goals and platform usability./liliLead testing and validation activities including early QC validation of defect resolutions, full UAT testing, and function validation with business stakeholders to ensure solutions work as intended./liliMaintain system integrity by applying and updating business rules, revising user training manuals as needed, and participating in the annual Disaster Recovery process./liliSupport day-to-day platform operations by assisting internal and external users, providing system access to new users, and delivering training to ensure smooth onboarding./liliCollaborate with vendor and technology department to identify, test, and close defect items while meeting established service standards./liliConduct weekly issue review calls with the vendor to discuss reported issues and provide guidance on remediation steps./liliDrive continuous improvement by analyzing workflows, recommending enhancements, and ensuring system changes meet regulatory, operational, and quality expectations./liliProvide clear, timely communication to stakeholders regarding system changes, issue statuses, and upcoming enhancements to ensure consistent alignment and expectations./liliContribute to broader BGU projects by analyzing operational workflows, identifying improvement opportunities, and supporting the design and validation of updated processes that enhance overall service performance./li/ulh2Qualifications/h2pEducation and experience requirements:/pulliBachelors degree or equivalent experience./lili35+ years of insurance business analysis experience with strong understanding of underwriting, claims, policy administration, and related processes./liliTechnical proficiency with insurance platforms and comfort with data analysis and root cause investigation./liliProficiency in Microsoft Office Suite and other business-related software./li/ulpQualifications:/pulliProactive mindset with a focus on continuous improvement; consistently identifies opportunities to enhance processes and drive efficiency-focused improvements./liliCuriosity and willingness to challenge assumptions; asks insightful questions and validates information to uncover root causes and stronger solutions./liliOwnership and accountability for deliverables; ensures work is accurate, timely, and completed with reliable follow-through./liliAbility to manage multiple priorities and deadlines; remains organized and adaptable while balancing competing tasks in a fast-paced environment./liliRelationship building; demonstrates the ability to establish and maintain strong business relationships that support collaboration and shared success./liliCommunication skills; conveys ideas clearly through strong verbal and written communication tailored to diverse audiences./liliTechnical and business acumen; applies a solid understanding of technical concepts and business principles to support sound decision-making and operational excellence./li/ulh2Additional Company Details/h2pWe do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: Base Salary Range: 65k-$100k Depending on experience Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment./ph2Sponsorship Details/h2pSponsorship not Offered for this Role/p/div

United States

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English

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