Front Office Coordinator

TORRADO DENTAL JOB DESCRIPTION

Front Office Coordinator

Department

Front Office

FLSA Status

Non-Exempt

Pay Range

$18.00 to $26.00

Work Location:

Rochester, NY, In-person

Work Schedule:

Full-Time, Monday through Friday from 8 am to 5 pm

Reports to:

Dr. Torrado

Supervises:

N/A

JOB SUMMARY

Torrado Dental is seeking a dynamic and organized Front Office Coordinator to join our team This vital role serves as the first point of contact for visitors, clients, and staff, ensuring a welcoming and efficient front desk experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a proactive attitude to manage daily office operations seamlessly. This paid position offers an exciting opportunity to contribute to a professional environment where customer service and administrative excellence are valued and celebrated.

ESSENTIAL FUNCTIONS

Reception:

· Greet any visitors, patients, and staff with professionalism and warmth, creating a positive first impression.

· Requests patient identification, identifies healthcare provider to be seen, and obtains signatures as needed

· Identifies and assesses patients' special needs (e.g., interpreters, transportation, wheelchair, etc.)

· Monitors reception area to assure patient needs are met and updates patients regarding waiting time for the provider every 15 minutes.

· Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.

· Assures cleanliness and order in the waiting room, lobby, halls and bathroom.

Customer interaction:

· Prioritizes customers/patients above all else, assesses the urgency of a situation and determines the routing for the patient, calling the appropriate person to resolve situation.

Registration:

· Collects patient personal and financial information in an efficient, customer-oriented manner, and asks specific questions of patient to verify information accuracy in order to establish a billable