Administrative Assistant

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Occupational Summary

The Administrative Assistant provides clerical, administrative and technical support to the Small Business Center (SBC) and assists in the planning, organizing and coordination of the Center's programs. This position includes routine report preparation, filing, registration, marketing and customer service activities. The Administrative Assistant performs database management and event coordination duties required to support the execution and the marketing of the Small Business Center's programs.

Essential Duties & Responsibilities

• Provides excellent customer service and assistance to existing and potential clients
• Uses the Small Business Center Network's Client Management System (CMS) and schedules client appointments
• Coordinates and schedules training events and any necessary contracting and invoicing
• Provides general administrative support including preparation of memorandums, correspondence, etc.
• Surveys and reports client satisfaction with education programs and events; monitors files and ensures that assistance is tracked and surveys are completed
• Supports education programs and relationships with key SBC and community partners
• Assists with the collection, analysis and reporting of data as assigned
• Provides support in the monitoring of the SBC budget
• Performs requisition requests or order supplies and materials
• Participates in the maintenance of the SBC catalog of events and necessary CMS entries
• Represents the SBC in the absence of the Director
• Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals

Minimum Qualifications

High school diploma.

Two (2) years' experience in an office environment performing administrative tasks.

Preferred:
Associate's degree from a regionally accredited institution of higher learning

Knowledge, Skills and Abilities

Knowledge

• Intermediate knowledge of clerical processes and procedures and standard office procedures, practices and equipment
• Intermediate knowledge of statistical record keeping
• Intermediate knowledge of report preparation
• Intermediate knowledge of record control
• Intermediate knowledge of marketing on social media platforms

Skills

• Advanced computer skills and technical proficiency in Microsoft Office applications
• Effective verbal, listening and written communication skills
• Attention to detail and high level of accuracy
• Effective planning, coordination and organizational skills to meet work deadlines
• Interpersonal skills with proven ability to work in a team environment

Abilities

• Ability to record, compile, analyze and summarize data
• Ability to handle confidential information with absolute discretion
• Establish and maintain effective working relationships with those contacted in the course of work
• Ability to display tact and poise at all times
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforces, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

Job Types: Part-time, Temporary

Pay: From $15.00 per hour

Expected hours: 29 per week

Work Location: In person