Front Desk Receptionist

Job Summary
We are seeking an energetic and organized Front Desk Receptionist to be the welcoming face of our office. In this vital role, you will be responsible for front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your positive attitude and professional demeanor will set the tone for visitors, clients, and team members alike.

Duties

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
• Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
• Handle incoming correspondence, emails, and inquiries with clarity and professionalism
• Maintain organized filing systems, data entry records, and document proofreading to ensure accuracy
• Support appointment scheduling and calendar management for Busy ENT practice with 2 providers.
• Verifying insurance eligibility and coverage
• Collecting co-pays, deductibles, and outstanding balances
• Entering and updating patient demographics accurately
• Explaining basic insurance and billing information to patients
• Perform general office duties such as photocopying, faxing, ordering supplies, and managing office inventory
• Support clerical tasks including typing reports, organizing files, and maintaining office organization standards
• Maintaining patient records in the electronic medical record (EMR) system
• Scanning and filing medical documents
• Coordinating referrals and prior authorizations (when needed)
• Ensuring HIPAA compliance and patient confidentiality

Skills

• Proven experience in medical office or administrative support roles with strong organizational skills
• Excellent computer literacy with the ability to learn new software quickly
• Strong customer service skills with a friendly and professional approach
• Experience with multi-line phone systems and phone etiquette is essential
• Attention to detail in proofreading, data entry, and filing tasks
• Ability to manage time efficiently in a fast-paced environment with multiple priorities

Join us as a Front Desk Receptionist where your proactive attitude and organizational prowess will make a meaningful impact every day This role is perfect for someone eager to grow their expertise while delivering outstanding support in a busy ENT practice.

Pay: $ $17.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person