Customer Service Representative

Customer Service Representative (CSR)

Panakeia, LLC

Are you ready to build a career supporting our nation's Veterans?

Panakeia, LLC, a Service-Disabled Veteran-Owned Small Business, is seeking a compassionate and dependable Customer Service Representative (CSR) to support our Veterans, caregivers, and clinical field teams in the delivery of home oxygen and durable medical equipment services.

As the first point of contact for our patients and partners, the CSR plays a vital role in ensuring clear communication, timely scheduling, and a positive overall experience. This position is ideal for someone who is service-oriented, organized, and motivated to grow with a mission-driven healthcare organization.

Veterans are strongly encouraged to apply.

Position Overview

The Customer Service Representative is essential to daily branch operations and overall performance. This role is responsible for managing incoming calls, assisting patients and caregivers, coordinating schedules, completing accurate data entry, and providing administrative support related to patient services and equipment coordination.

Essential Functions

• Answer incoming calls and respond to patient, caregiver, and vendor inquiries in a professional and compassionate manner
• Schedule and coordinate patient services and equipment deliveries
• Perform accurate data entry and maintain patient and equipment records
• Support field staff with administrative and scheduling needs
• Communicate effectively with internal teams to resolve issues and ensure continuity of care
• Maintain confidentiality and comply with all applicable healthcare and company policies

Qualifications

• Strong customer service skills with a compassionate, patient-focused approach
• Ability to work independently while contributing effectively as part of a team
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Problem-solving mindset with attention to detail
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Must have a Federal ID or be willing to obtain one prior to start date

Experience & Education

• High school diploma or equivalent required (some college preferred)
• Minimum of 2 years of customer service experience preferred (may be waived for the right candidate)
• Prior experience in Home Health Care and/or Durable Medical Equipment (DME) preferred
• Experience with patient scheduling and/or route scheduling preferred
• Record management experience preferred

Job Details

• Job Type: Full-Time
• Work Location: In-person

Benefits

• 401(k) with employer matching
• Health, dental, and vision insurance
• Paid time off
• On-the-job training
• Referral program

Additional Requirements

Employment with Panakeia, LLC is contingent upon successful completion of a federal background check and drug screening (including THC). Panakeia maintains a drug-free workplace.

Pay: $ $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person