Front Desk Receptionist

Job Overview
The Front Desk Receptionist at Zen ReGen plays a vital role in creating an exceptional patient experience. This position serves as the first point of contact for patients and is responsible for ensuring smooth daily front desk operations in a fast-paced, wellness and aesthetics-focused practice.

The ideal candidate is friendly, professional, detail-oriented, and thrives in a collaborative environment. They are comfortable multitasking, communicating with patients and providers, and maintaining organization while delivering high-quality customer service.

Interested candidates are welcome to email their resume, work availability, and interview availability directly to

Duties

• Greet and check in patients in a warm, professional manner, ensuring a positive first impression
• Manage appointment scheduling, confirmations, reschedules, and cancellations
• Answer incoming phone calls, emails, and messages promptly and professionally
• Collect patient information, verify forms, and ensure accurate documentation in the EMR system
• Process payments, handle POS transactions, and explain pricing, packages, and memberships as needed
• Coordinate patient flow between providers and clinical staff to support efficient clinic operations
• Maintain a clean, organized, and welcoming front desk and lobby environment
• Assist with patient inquiries regarding services, products, and general clinic information
• Support daily opening and closing procedures for the front desk
• Communicate effectively with clinical staff and leadership to ensure seamless care coordination
• Uphold HIPAA compliance and patient confidentiality at all times
• Assist with administrative tasks such as filing, scanning, and data entry as needed

Requirements

• High school diploma or equivalent required
• Previous experience in a front desk, customer service, or administrative role preferred
• Experience in a medical, wellness, or aesthetics setting is a plus but not required
• Strong interpersonal and communication skills with a patient-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, scheduling systems, and electronic medical records (EMR)
• Professional appearance and demeanor aligned with a medical aesthetics environment
• Reliability, punctuality, and strong attention to detail
• Ability to maintain patient confidentiality and comply with HIPAA standards
• Team-oriented attitude with a willingness to learn and adapt

This position offers the opportunity to be an essential part of a collaborative, wellness-focused team and is ideal for growth-minded individuals looking to develop their skills in a patient-centered environment.

Job Type: Part-time

Pay: $ $25.00 per hour

Expected hours: No more than 32 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person