Front Desk

Job Overview
We are seeking a motivated and detail-oriented Front Desk / Patient Registration specialist to join our urgent care team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming check-in process while managing accurate patient registration, insurance verification, and medical record organization. Your energetic approach and excellent communication skills will help create a positive experience for every patient while supporting the clinical team with administrative tasks. This position offers an exciting opportunity to be part of a fast-paced healthcare environment where your organizational skills and medical knowledge will make a meaningful difference.

Duties

• Greet patients warmly upon arrival and verify their identity using appropriate identification procedures
• Register patients efficiently by collecting accurate demographic information, insurance details, and medical history
• Verify insurance coverage through systems such as Epic, Meditech, Athenahealth, or other EHR (Electronic Health Record) systems
• Assist with insurance verification and pre-authorizations, including Medicare and Medicaid processing
• Manage patient flow by scheduling appointments, updating patient records, and coordinating with clinical staff
• Maintain confidentiality in compliance with HIPAA regulations while reviewing documentation and handling sensitive medical records
• Utilize multi-line phone systems to answer inquiries professionally, schedule appointments, and provide excellent patient service
• Document patient interactions accurately using EMR systems like URGENTIQ, ensuring all data is complete and compliant with medical coding standards such as CPT, ICD-10/ICD-9 codes
• Support billing processes by collecting payments, processing medical collections when necessary, and reviewing documentation for accuracy
• Maintain organized filing of medical records and ensure proper management of health information using software like Eaglesoft or other clinic management tools
• Perform clerical duties including data entry, typing reports, filing documents, and managing office supplies to support efficient clinic operations

Experience

• Previous experience in a medical office environment or healthcare setting is highly preferred
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential
• Knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing practices required
• Strong understanding of HIPAA regulations related to health information management and patient privacy
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Excellent customer service skills with proficiency in phone etiquette and professional communication
• Demonstrated clerical experience including filing, data entry (10 key typing), and managing multi-line phone systems
• Ability to handle fast-paced environments while maintaining attention to detail and accuracy in documentation review and insurance verification
• Computer skills including Microsoft Office Suite for documentation purposes and office management tasks

Join our team to deliver exceptional patient care through efficient registration processes while supporting our clinical staff with vital administrative functions. Your dedication will help ensure every patient receives the highest quality service from the moment they walk through our doors

Job Types: Full-time, Part-time

Pay: $ $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person