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Job Description
JOB SUMMARY: This is an inside sales position where the employee's duties are to partner with sales team(s) to monitor and/or perform the duties of an Inside Sales Representative to establish a working relationship with the customer base by addressing customer quotes, orders and issues and ensuring effective problem resolution via mail, telephone, or personal communication.
EDUCATION/EXPERIENCE:
* Bachelor's Degree Preferred * Minimum Five (5) Years Sales Experience; or Equivalent Combination of Education and Experience * Microsoft D365 ERP (Enterprise Resource Planning) Systems Experience Preferred * Microsoft Excel, Word and Access Experience Required * Steel Sales Experience a Plus
QUALIFICATIONS:
* Proficient reading, writing, math skills with ability to calculate figures and amounts * Proficient knowledge of 5Star Roll Form products and services * Excellent interpersonal and communication skills with strong customer service orientation and a commitment to company values * Good time management skills with ability to organize and manage multiple priorities with excellent attention to detail and accuracy * Effective organizational skills * Proficient information gathering and monitoring skills to facilitate effective, unbiased decision making and problem-solving functions * Basic computer and keyboarding skills * Close visual acuity and upper limb coordination * Ability to sit for extended periods during normal phase duties * Light/medium (5-20 lbs.) lifting capability during normal phase duties
RESPONSIBILITIES:
* Provides timely and accurate information to incoming customer order status and product knowledge requests * Prepare, maintain and communicate customer pricing and quotations * Enters sales orders and communicate applicable production data * Confirms all customer orders in a timely fashion. * Tracks and expedites sales via production as required. * Dispatches customer orders working with logistics for on-time shipments and tracks customer orders. * Confirms all customer shipments with detailed delivery information * Support outside sales for any sales related function. * Provides all aspects of customer service for key direct sales accounts. * Responsible to seek and cultivate new customers via phone and/or email * Responsible to communicate and monitor house accounts and provide feedback to the sales team on their current business activity * Provides detailed sales reports to management on a timely basis * Performs any other related duties as assigned by executive management personnel
*Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short-term disability coverage. EOE M/F/D/V
Sprachkenntnisse
- English
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