Sales AdministratorElizabeth Michael Associates LTD • Diseworth, England, United Kingdom
Sales Administrator
Elizabeth Michael Associates LTD
- Diseworth, England, United Kingdom
- Diseworth, England, United Kingdom
Über
DE74, DERBYSHIRE
£25,000
MONDAY – FRIDAY 9:00AM – 5:30PM
LOOKING FOR SOMEONE TO START ASAP
The Role
The role is responsible for processing customer quote requests through the Cargo booking platform, supported by effective telephone and email follow-up, to drive conversion and customer satisfaction across all customer levels.
Working collaboratively within a high-volume quotations team, the role requires strong communication and coordination with internal departments, client airlines and agents both locally and overseas to ensure seamless service delivery and commercial outcomes.
Duties
Process new sales quotations by accurately reviewing customer shipment requirements
Preparing competitive and compliant pricing
Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
Provide timely and professional responses to customers at all levels
Ensuring quote details are clearly communicated
Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
Conduct proactive telephone and email follow-up with customers to clarify requirements
Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
Work collaboratively within a high-performing team managing a large volume of daily quotation activity
Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
Communicate effectively across internal departments
Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution
Experience Required
Good customer care skills
Good written and verbal English
Accuracy and attention to detail
Good organisational skills
An ability to work under pressure
An ability to work independently and as part of a team.
Strong administrative skills
EMA25
Sprachkenntnisse
- English
Hinweis für Nutzer
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