QA Manager
LegalAndGeneral
- London, England, United Kingdom
- London, England, United Kingdom
Über
As a QA Manager you will ensure the quality consistency and clarity of member engagement communications across channels by applying brand standards client-specific preferences and behavioural science to support consumer understanding and commercial outcomes
Responsibilities
Own the quality assurance process for all member engagement communications ensuring consistency with brand guidelines and client-specific tone of voice requirements
Review and approve content across digital and offline channels ensuring clarity accuracy and alignment with behavioural science principles
Collaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding
Develop and maintain QA frameworks and checklists continuously improve processes to enhance efficiency reduce errors and support scalable delivery
Support the Delivery Team by providing QA oversight on copy content and creative executions ensuring alignment with strategic engagement goals
Champion clear customer-centric communication balance commercial objectives with member needs and promote best practice across teams
Liaise with internal and external stakeholders including product marketing and creative teams to ensure QA standards are upheld throughout the production lifecycle
Ensure communications (durable mediums web content and telephone communication scripts / frameworks) meet the information needs of customers are likely to be understood by customers intended to receive the communication and equip them to make decisions that are timely properly informed and effective
Qualifications
Familiar with behavioural science in customer communications
Knowledge of FCA and Consumer Duty regulations
High attention to detail and quality standards
Balances customer needs with commercial goals
Influences teams to adopt QA best practices
Strong communication and stakeholder management
Proactively improves QA processes and consistency
Proven experience in quality assurance for digital and offline communications
Experience working with compliance teams to ensure clarity and fairness in consumer messaging Background in reviewing and refining content for clarity consistency and customer understanding
Experience working with cross-functional teams including copywriters designers and product managers
Comfortable managing QA processes across multiple projects and deadlines
Benefits
The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer both for our own products and at a range of high street stores and online
In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work No
Employment Type Full-time
Key Skills and Experience Quality Assurance, FDA Regulations, Food Industry, Food Safety Experience, ISO 9001, Quality Systems, Food Processing, Quality Control, Quality Management, QA/QC, Selenium, HACCP
Experience: years
Vacancy: 1
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Sprachkenntnisse
- English
Hinweis für Nutzer
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