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Call Centre Sales Agent
Malmaison
- Birmingham, England, United Kingdom
- Birmingham, England, United Kingdom
Über
£25,800 Basic + £6000 OTE Plus Generous Company Benefits, Training & Development
This role is shift based working 5 days from 7. Some weekend work is to be expected
About The Role Call Centre Sales Agent
£25,800 Basic + £6000 OTE Plus Generous Company Benefits, Training & Development
This role is shift based working 5 days from 7. Some weekend work is to be expected
So, let’s cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well it would appear this may be your lucky day!
We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK.
From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.
You will (ideally!) have
a background in a customer services role (6 months or more would be great)
a natural enthusiasm for customer service
lashings of confidence when speaking to customers on the phone
great attention for detail and a passion for customer care
a hunger to succeed and meet targets
be able to find your way around a computer goes without saying, along with good listening skills as well
you’ll need to be a quick thinker with plenty of initiative and good problem solving skills
Benefits
Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
Discounted Friends and Family Room Rate with 50% off best available rate.
35% off your bill when you dine in our Brasseries and Bistros
Fully funded Apprenticeship programmes that support you in developing your career
High Street Discounts on a range of high street shops, experiences, holidays and much more
Cycle to work scheme – save up to 40% on a wide range of bikes
Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
Referral schemes that pay up to £1500 (just for getting your mates jobs!)
A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
Wagestream: instant access to pay as it’s earned, ability to stream up to 50% of earned wages
Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
We are a proud sponsor of The Brain Charity
Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals
100% of our electricity is generated using renewable energy, with most from wind farms in the UK
We recycle a minimum of 70% of hotel waste, championed by our Sustainability Council
We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens
Volunteer to work for sustainable charities 2 days per year on full pay
Interested? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Apply
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Sprachkenntnisse
- English
Hinweis für Nutzer
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