Über
Desktop Support Engineer White Glove / Executive IT Support
to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with
up to 3 years of experience
who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills. The engineer will act as a
trusted IT partner for executives , ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams. Key Responsibilities (Added & Enhanced Points) Deliver
white-glove, executive-level IT support
to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality. Provide
priority incident response
and proactive monitoring for executive users to minimize business disruption. Install, configure, and support
executive desktops, laptops, tablets, mobile devices , and peripherals in
Windows and macOS
environments. Perform
IMAC activities
with attention to executive workspace standards and documentation. Support and troubleshoot
conference room technologies, AV systems, Teams/Zoom meetings , and executive presentations. Act as a
single point of contact
for VIP users, coordinating with internal IT teams and vendors for rapid resolution. Maintain
strict SLA adherence
and escalation management for executive incidents. Assist with
new executive onboarding , device refreshes, data migration, and secure setup of workstations. Provide
Hands & Feet support
for infrastructure, network, and data center teams, including basic server room activities when required. Ensure accurate
asset tagging, inventory updates, and lifecycle tracking
for executive IT equipment. Document issues, resolutions, and best practices in the ticketing system and knowledge base. Follow security, compliance, and confidentiality standards while handling executive systems and data. Required & Preferred Skills (Refined for White Glove Support) 03 years of hands-on experience
in Desktop / End-User Computing support in enterprise environments. Strong working knowledge of
Windows and macOS
operating systems. Experience supporting
Office 365 , Outlook, Teams, OneDrive, and common enterprise applications. Basic understanding of
network concepts
(LAN, Wi-Fi, DHCP, DNS). Exposure to
IT asset management , ticketing systems, and vendor coordination. Prior experience supporting
VIP / executive users
is highly preferred. Familiarity with
conference room AV setups , docking stations, monitors, and executive workspaces. Basic exposure to
data center environments , racking, cabling, and labeling is a plus. Exceptional
communication, presentation, and interpersonal skills . Strong sense of
ownership, discretion, and customer-first attitude . Ability to work calmly under pressure in a
fast-paced, on-site executive environment .
Sprachkenntnisse
- English
Hinweis für Nutzer
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