Service and Utility Support Specialist

Service and Utility Support Specialist

Classification

Exempt

Job Summary
Doggett is seeking a reliable and customer-focused Service and Utility Support Specialist to support our service department with a wide range of administrative and customer service tasks. This role plays a critical part in ensuring a smooth and efficient workflow for both customers and internal staff. The ideal candidate will be organized, approachable, and able to handle multiple responsibilities in a fast-paced environment.

Essential Functions

• Cashier customers in a timely and accurate manner.
• Prepare and submit daily CBR (Customer Business Report) reports.
• Scan and file repair orders for recordkeeping and compliance.
• Greet and assist customers upon arrival.
• Move customer and company vehicles as needed.
• Support Service Advisors in assisting customers throughout the service process.
• Assist Service Advisors in collecting payments from warranty companies.
• Work with the Service Manager to help manage and reconcile accounting schedules.
• Answer and direct incoming phone calls.
• Schedule customer appointments and service bookings.
• Run errands as needed to support department operations.
• Conduct daily CSI (Customer Satisfaction Index) follow-up calls for both Sales and Service departments.
• Generate and distribute weekly recall and work-due lists.
• Create Purchase Orders (POs) as required.
• Perform any additional tasks or projects assigned by the Service Manager.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service or administrative role; experience in automotive or service industries is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficient in Microsoft Office and dealership management systems (DMS) is an asset.
• Ability to work independently and as part of a team.
• Valid driver's license and a clean driving record.

Travel Requirements
No travel required

The Service and Utility Support Specialist must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threats to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer