Patient Service Representative

Christie Clinic's department of Urology is seeking a full-time Patient Service Representative at the Fields clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Duties include answering incoming phone calls, scheduling appointments, conducting retail sales and assisting with the checkout or rescheduling process. The patient service representative will also serve as a liaison between patient and medical support staff.

JOB DUTIES: (This list may not include all the duties assigned.)

• Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service. 

• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.

• Demonstrate the ability to communicate effectively with patients and providers.

• Provide check-in process for patients.

• Verify and update necessary demographic information.

• Maintain provider schedules.

• Keep a neat and orderly work and lobby area. 

• Maintain relevant office supplies for department effectiveness. 

• Schedule referral visits, tests, labs, and appointments, as requested.

• Stay current on work queue work items i.e.: patient appointment requests, telephone messages, referrals, etc.

• Assist surgery scheduler and nurses as needed.

• Receive and distribute mail.

• Obtain authorizations, as needed.

• Perform related work as required.

• Schedule appointments with referrals.

REQUIRED QUALIFICATIONS: 

• High School Diploma or equivalent

PREFERRED QUALIFICATIONS:

• Experience in a medical office setting       

CERTIFICATE/LICENSE: 

• None

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses.  Requirements may include working irregular hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including:

• Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)

• Dependent Care Flexible Spending