Customer Service Associate: OPE/Service

We're seeking friendly, customer-focused team members who are eager to learn and serve their community. Whether you bring experience in rentals, service, or outdoor power equipment or are ready to be trained, we'll give you the tools and support to succeed

Work/Life Balance:

We believe life outside of work matters. Schedules are posted two weeks in advance, making it easier to plan around family, school, or personal commitments. Open communication and teamwork help us keep that balance strong.

Locally Owned:

Kabelin Ace Hardware has been locally owned and operated for over 100 years. We're proud to serve our communities, and we care deeply about both our employees and our customers.

Perks & Benefits:

• Employee discounts (including warehouse price, UPS & Rental)
• Vendor discounts and product training opportunities
• Closed three major holidays: Easter, Thanksgiving, and Christmas
• Paid vacation and sick time accrual*
• 401(k) with company match*
• Health, Dental, and Vision insurance with a company-paid portion*
• • Available for full-time team members

Learn & Grow:

At Kabelin, your career goes far beyond the counter. From day one, we'll provide hands-on training to build your knowledge of rental tools, outdoor power equipment, and small engine service. As you grow, you'll gain valuable skills in customer service, equipment coordination, and inventory management.

** Interested in advancing your skills with STIHL Training?

Kabelin Ace will sponsor hands-on training to help you get there We invest in our OPE associates by covering training costs, so you can build confidence, deliver WOW service to our customers, and prepare for future career growth.

Position Overview:

The Customer Service Associate - OPE/Service & Rental is responsible for delivering exceptional customer service, processing sales efficiently, and supporting the overall success of the store. This includes assisting customers in the retail store with outdoor power equipment(OPE), as well as providing support at the service and rental counter. The associate should adapt to the company's needs while embracing Kabelin Ace Hardware's Core Values:

Helpful | Excellence | Learning | Positivity | Integrity | New Ideas | Growth.

Key Accountabilities:

• Fully embrace and demonstrate Kabelin Hardware's Core Values. Helpful, Excellence, Learning, Positivity, Integrity, New Ideas, Growth.
• Ensure each customer receives outstanding service by following the WOW process:
• • What Can I help You Find?
• Offer Everything Needed
• Warm Thank You
• Deliver friendly, accurate, and efficient service to customers at the register, service counter, sales floor, and by phone.
• Assist customers with rentals, returns, contracts, special orders, and locating products in-store or online; provide knowledgeable recommendations on rental inventory, replacement parts, and promotions.
• Promote , , and the Ace Rewards program.
• Execute daily operational priorities assigned by management.
• Actively participate in huddles and training, and support personal and team development.
• Maintain a clean, organized, and safe sales floor, stockroom, and merchandising area.
• Assist with receiving shipments and addressing safety concerns or shoplifting activity.
• Adapt to changing business needs, including operating company vehicles or assisting with deliveries when required.
• Demonstrate reliability, flexibility, punctuality, and a positive attitude while fostering a supportive, motivated team environment.

Minimum Qualifications:

Education/Experience:

• High school diploma or GED, or currently enrolled and on track to graduate.

Skills/Knowledge:

• Commitment to service excellence and customer satisfaction.
• Strong interpersonal skills with the ability to work as part of a team.
• Knowledge of retail computer systems and electronic cash registers is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and maintain a professional demeanor.
• Willingness to learn new skills and adapt to changing priorities.
• Flexible availability, including evenings, weekends, and holidays, to meet business needs.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and move boxes of merchandise and fixtures throughout the store.
• Capability to perform all functions as outlined in the job description.

When a help wanted sign hangs in the window of your local Ace, it means so much more than "we're hiring."
Help is who we are. Helping in the aisles. Helping in the community. Our people are what set us apart. They make us the helpful place. And if that's the kind of place you'd like to be part of, your help is more than wanted.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard-working men and women are part of the fabric of your community. They are small business owners who are local and like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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