Supervisor, Patient Services (2350)TRINITY HEALTH • Minot, North Dakota, United States
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Supervisor, Patient Services (2350)
TRINITY HEALTH
- Minot, North Dakota, United States
- Minot, North Dakota, United States
Über
The Supervisor, Patient Services oversees daily meal service operations to ensure patients receive high-quality, timely, and nutritionally appropriate meals. This role leads initiatives that support food service excellence, patient satisfaction, and adherence to departmental and ServiceFIRST standards. The supervisor monitors tray line performance, food quality, temperatures, and menu accuracy while maintaining frequent communication with dietitians, food production staff, and clinical teams. Through hands-on leadership, staff coaching, and continuous improvement efforts, this position supports safe food service operations and meets the diverse physical, cognitive, and cultural needs of the patient population.
Key Responsibilities:
Coordinate and monitor patient meal service operations, ensuring meal accuracy, food quality, and adherence to dietary guidelines.
Lead, train, and guide staff by communicating assignments, providing feedback, and supporting a positive and collaborative work environment.
Review tray line performance, food temperatures, and production quality, taking corrective action and recommending improvements when needed.
Record and track patient satisfaction results and collaborate with department leadership to develop and refine service-improvement initiatives.
Maintain strong communication with dietitians, production teams, caregivers, and other hospital departments to support safe and efficient service delivery.
Uphold departmental standards, ServiceFIRST principles, and safety protocols to promote consistent, patient-focused care.QualificationsLicenses and Certifications Required
Registered dietetic technician (DTR) or Certified Dietary Manager (CDM), or will obtain within 18 months of hire. Will also obtain Serve Safe certification or completion within 6 months of hire. Experience may be considered in lieu of credential.
Educational Requirements
HS diploma or greater preferred
Must be able to read and write and follow oral and written directions accurately
Experience Requirements
Healthcare experience is preferred
Experience in Diet Systems Software Management preferred
Supervisory/management experience is required
Special Skills or Training Requirements
Computer skills, particularly Microsoft Office
Leadership skills
Ability to work under pressure while organizing tasks to meet
Able to work without direct supervision
Ability to multitask
Excellent communication skills
Physical Requirements:
The Supervisor, Patient Services frequently stands, walks, bends, and reaches while overseeing tray line operations, interacting with staff, and visiting patient care areas. The role may require lifting and carrying food items, trays, or supplies, involving light to moderate physical effort. Adequate vision, hearing, manual dexterity, and communication abilities are essential for inspecting food quality, navigating kitchen and clinical environments, and supporting staff and patient needs.
Environmental Requirements:
Work occurs in both kitchen and patient-care environments, with exposure to heat, steam, cleaning chemicals, and foodservice equipment. The role also involves regular movement through hospital units, requiring adherence to infection-control practices, PPE use, and safety procedures. The pace may be fast during meal periods and involves handling frequent interruptions, shifting priorities, and high levels of interaction with staff, patients, and clinical teams.
Sprachkenntnisse
- English
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