HVAC Technical Support Advisor

Why Choose Carrier?

At Carrier, we are proud to be the global leader in heating, ventilation, and air conditioning (HVAC) solutions. We pioneered modern air conditioning and continue to innovate with cutting-edge technologies. Our mission is to create healthier homes, buildings, and shipping environments while minimizing our environmental impact. We believe that diversity and inclusion are the keys to growth and innovation, and our exceptional workforce is dedicated to putting our clients at the heart of everything we do.

As an HVAC Technical Support Advisor, you will play a crucial role in delivering high-quality technical support to both external and internal customers. You’ll be part of a collaborative technical team, providing assistance via phone and email, and occasionally visiting sites as needed. Continuous learning is essential, and you will maintain your technical expertise through ongoing training. Our diverse product portfolio includes VRFs, chillers, and split systems.

• Handle technical calls from customers, both internal and external.
• Respond to technical emails and coordinate customer assistance site visits.
• Prepare detailed reports for customers.
• Assist in training apprentices.
• Manage out-of-hours technical calls following your training.

• Experience with HVAC Products (VRFs preferred, along with chillers and split systems)

• F-gas certificate

• Hydrocarbon certificate is a plus

• Guilds or NC in Refrigeration

• Valid UK driving license

• Excellent communication skills

• Proficiency in Microsoft 360 & Outlook

• Willingness to travel occasionally to other sites

• Competitive salary based on experience

• 25 days of holiday

• Life insurance

• Pension scheme

• Stable working hours from Monday to Friday

• Company laptop and mobile phone

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to create a workplace that attracts, develops, and retains top talent, fosters teamwork, and drives innovation for our customers. We are committed to building an environment where everyone feels they belong, with diversity and inclusion as the foundation of our growth. We continuously seek to improve by listening to employee feedback and implementing best-in-class programs. This is The Carrier Way .

Join us and make a difference!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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