Sales Development Representative

Location: Telford, on-site

Contract: Permanent, full-time

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, we combine innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort.

With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, we serve residential, commercial, and industrial markets worldwide. Join us in shaping the future of energy efficiency through smart, integrated solutions!

As a Sales Development Representative, you will play a pivotal role in driving business growth by proactively engaging with new and existing B2B customers. You will work closely with internal teams to ensure a seamless customer experience, supporting lead generation, opportunity development, and ongoing account activity.

Your core focus will be to build and maintain strong relationships with customers, including installers, contractors, distributors, and wholesalers. You will act as a trusted point of contact, identifying opportunities to support sales growth and foster long-term partnerships.

• Collaborate with the External Sales Team: Daily engagement for lead handover, regional knowledge sharing, and support.
• Work with the Marketing Team: Assist in lead generation and marketing campaigns, leveraging opportunities from customer events.
• Provide Technical Support: Address complex product queries, troubleshooting, and issue resolution.
• Coordinate with Logistics/Operations: Manage order tracking, deliveries, and stock availability.
• Engage with Finance/Accounts: Handle invoicing and credit control queries.

• Excellent verbal and written communication skills.
• Previous experience in business development and cold calling (B2B).
• Resilience and adaptability, with a keen attention to detail.
• Ability to quickly learn and understand technical product information related to heating and cooling systems.
• Proficiency in computer skills, particularly MS Office.
• Strong collaboration skills to support the external sales team.
• Ability to work independently, take initiative, and manage your own workload efficiently.
• Fluency in English.

• Competitive base salary + sales bonus
• Pension scheme
• 25 days of holiday + bank holidays
• Private medical & dental care
• Life Insurance
• Comprehensive onboarding training
• A small but supportive team environment

At Viessmann, our greatest assets are the expertise, creativity, and passion of our employees. We strive to create a workplace that attracts, develops, and retains the best talent while promoting employee engagement and fostering teamwork. Our commitment to diversity and inclusion drives growth and innovation.

We are dedicated to providing enriching career opportunities, listening to employee feedback, and continuously challenging ourselves to improve. This is The Carrier Way.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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