Customer Service Advisor

Date Posted: 00

Country: United Kingdom

Location: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK.

Chubb Fire & Security , a proud member of the global Carrier group, is on the lookout for enthusiastic Customer Service Advisors to join our dynamic Customer Contact Centre in Blackburn. If you’re passionate about delivering exceptional service, we want to hear from you!

You’ll enjoy a balanced 37.5-hour work week , Monday to Friday, with day shifts between 8 AM and 6 PM . For example, you might work from 8:30 AM to 4:30 PM .

As a Customer Service Advisor, your primary goal will be to provide outstanding service to both our internal and external customers. You’ll collaborate with a variety of stakeholders, including:

• Field-based Engineers
• Account Managers
• Our Branch Network
• External Customers

Working closely with Customer Service Team Leaders and Operations Managers, you’ll help create the best possible experience for our customers.

In this role, you will:

• Respond to inbound calls professionally and effectively, adhering to agreed response times.
• Demonstrate excellent service to all customers.
• Maintain company standards of customer relationships and confidentiality.
• Accurately record and process information.
• Take ownership of customer interactions from start to finish.
• Proactively identify and escalate incidents that may impact service delivery.

To thrive in this role, you should have:

• At least six months of customer service experience.
• Experience in a call centre or customer-facing role.
• Strong telephone and communication skills.
• A working knowledge of PCs and Microsoft products (Word, Excel, PowerPoint, Outlook).
• The ability to prioritize tasks and work under pressure.
• A collaborative spirit and effective communication skills.

We believe in rewarding our team members! Here’s what you can expect:

• Starting salary of £19,000 per annum .
• A generous pension scheme.
• Free parking.
• Fully funded study opportunities through our Employee Scholarship Scheme.
• 25 days of holiday plus bank holidays.
• Access to our Benefits Central Platform for employee rewards and health resources.
• Bravo Awards to recognize outstanding contributions and encourage excellence.

At Chubb, we prioritize the wellbeing of our staff and stakeholders. During the Covid-19 pandemic, we ensure that our workplace remains safe and secure, following government guidelines. Our Talent Acquisition team will conduct phone and video interviews to keep you safe while providing a great interview experience.

At Chubb, we are committed to creating solutions for people and our planet. Our core values—RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE —guide everything we do. We work together to achieve success without compromising our principles.

As a leading provider of fire safety and security solutions, we have been protecting people and assets for over 200 years. With 14,000 employees across 250 branches in 17 countries, we are dedicated to making the world a safer place.

We welcome applications from talented Call Centre Agents, Customer Service Advisors, and Contact Centre Advisors who live within a commutable distance to Blackburn (BB1 2PR). This includes areas like Preston, Chorley, Burnley, and more!

Chubb is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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