HVAC Technical Support Advisor

Why Choose Carrier?

At Carrier, we are proud to be the global leader in heating, ventilation, and air conditioning (HVAC) solutions. We pioneered modern air conditioning and continue to innovate with cutting-edge technologies. Our mission is to create healthier homes, buildings, and shipping environments while minimizing our environmental impact. We believe that diversity and inclusion are the keys to growth and innovation, and our exceptional workforce is dedicated to putting our clients at the heart of everything we do.

As an HVAC Technical Support Advisor, you will play a vital role in delivering high-quality technical support to both external and internal customers. You’ll be part of a collaborative technical team, providing assistance via phone and email, and occasionally visiting sites as needed. Staying updated with the latest technical knowledge through ongoing training is essential, as you will be working with a diverse portfolio of products, including VRFs, chillers, and split systems.

• Handle technical calls from customers, both internal and external.
• Respond to technical emails and coordinate customer assistance site visits.
• Prepare detailed reports for customers.
• Assist in training apprentices.
• Manage out-of-hours technical calls following your training.

• Experience with HVAC Products (VRFs preferred, along with chillers and split systems)

• F-gas certificate

• Hydrocarbon certificate is a plus

• Guilds or NC in Refrigeration

• Valid UK driving license

• Excellent communication skills

• Proficiency in Microsoft 360 & Outlook

• Willingness to travel to other sites (occasionally)

• Competitive salary based on experience

• 25 days of holiday

• Life insurance

• Pension scheme

• Stable working hours from Monday to Friday

• Company laptop and mobile phone

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We are dedicated to creating a workplace that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers. We strive to create an inclusive environment where everyone feels they belong, recognizing that diversity and inclusion fuel our growth and innovation. We are committed to providing enriching career opportunities and continuously improving based on employee feedback. This is The Carrier Way .

Join us and make a difference!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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