Customer Service Advisor

Date Posted: 00

Country: United Kingdom

Location: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK

Chubb Fire & Security , a proud member of the global Carrier group, is on the lookout for enthusiastic Customer Service Advisors to join our dynamic Customer Contact Centre in Blackburn. If you're ready to make a difference, we want to hear from you!

You’ll enjoy a balanced 37.5-hour work week , Monday to Friday, with day shifts between 8 AM and 6 PM. For example, you might work from 8:30 AM to 4:30 PM.

As a Customer Service Advisor, your primary goal will be to deliver exceptional service to our internal and external customers. You’ll collaborate with a variety of stakeholders, including:

• Field-based Engineers
• Account Managers
• Our Branch Network

You'll work closely with Customer Service Team Leaders and Operations Managers to ensure every customer has the best experience possible!

• Respond to inbound calls professionally and effectively, meeting agreed response times.
• Demonstrate excellent service to all customers.
• Maintain high standards of customer relationships and confidentiality.
• Accurately record and process information.
• Take ownership of customer interactions from start to finish.
• Proactively identify and escalate any incidents that may affect service delivery.

To thrive in this role, you should:

• Have at least six months of customer service experience.
• Possess call centre or customer-facing experience.
• Be proactive with strong communication skills.
• Have a working knowledge of PCs and Microsoft products (Word, Excel, PowerPoint, Outlook).
• Be able to prioritize tasks and work under pressure.
• Communicate effectively within a team.

• Starting salary of £19,000 per annum .
• A generous pension scheme.
• Free parking.
• Fully funded study opportunities through our Employee Scholarship Scheme.
• 25 days of holiday plus bank holidays.
• Access to our Benefits Central Platform for employee rewards and health resources.
• Bravo Awards to recognize outstanding contributions.

At Chubb, we prioritize the wellbeing of our staff and stakeholders. During the Covid-19 pandemic, we ensure safety by following government guidelines and utilizing phone and video interviews to provide a safe and effective hiring experience.

At Chubb, we are committed to creating solutions for people and our planet. Our core values—RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE —guide us as we work together to achieve success without compromising our principles.

With over 200 years of experience, Chubb is a leading provider of fire safety and security solutions worldwide. Our dedicated team of 14,000 employees across 250 branches in 17 countries is committed to making the world a safer place.

We welcome applications from talented Call Centre Agents, Customer Service Advisors, and Contact Centre Advisors who live within a commutable distance to Blackburn (BB1 2PR). This includes areas like Preston, Chorley, Burnley, and more!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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