Über
In the role of Desktop Support Engineer, the employee responsibilities will include: • Global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support) • Office 365 applications and Windows 10/11 operating system support • Microsoft Active Directory and Office 365 Exchange Online management • Citrix Cloud/Microsoft Azure VDA/VDI platform management and support • HP Workstation, HP Thin Client, Lenovo laptop management and support • Cisco VoIP phones, Cisco Webex, Cisco Unified CM and Cisco Unity Connection Administration • Mobile device (iOS, Android) support managed through MDM platform (MobileIron and Microsoft Intune) • Supporting video conferencing systems (Zoom, Neat, Poly) • Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.) • Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.) • Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk • Office moves and build outs • Device inventory and asset management • Employee onboarding/offboarding
QUALIFICATIONS & REQUIREMENTS:
In order to effectively represent the Company and communicate with clients, the employee must be someone who has: • 3-5 years desktop support experience at hedge fund or investment advisor • Exceptional customer service with strong written and oral communication skills • Strong drive and passion for technology and self-development • Subject matter expert in business areas or technical disciplines • Strong problem-solving skills, high attention to detail and quick to learn both user and system environments • Proven ability to work independently and multi-task through complex or emerging problems and issues • Ability to seek information and collaborate with colleagues to improve outcomes or deliverables • Good judgement in escalating issues, seeking information and assistance from management as well as evaluating requests to ensure directives are understood before setting a course of action • Keen attention to detail, with commitment to follow through and follow-up • Extensive understanding of desktop support standards and best practices including related hardware and software • Experience supporting mobile devices, remote users and troubleshooting remote VPN/VDI connections • Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus • Travel may be required across all office locations for coverage and/or initiatives • Responsive to client requests, provides solutions to meet their needs and accountable for team's deliverables • Offers solutions and considers creative alternatives in addressing business issues or needs • Identify and enforce processes and procedures to ensure that deliverables comply with relevant business requirements • Maintain working partnerships with relevant Investment and Non-Investment stakeholders and execute efficiently on responsibilities which include establishing priorities, setting accurate timelines, agreeing success criteria, and communicating progress effectively and transparently
Sprachkenntnisse
- English
Hinweis für Nutzer
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