Customer Implementation Data AnalystFOUNT Global, Inc. • London, England, United Kingdom
Customer Implementation Data Analyst
FOUNT Global, Inc.
- London, England, United Kingdom
- London, England, United Kingdom
Über
Customer Service Specialist
role at
FOUNT Global, Inc.
Are you interested in the intersection of human resource technology and employee-related data, surveys and analytics? FOUNT has an opening on its Solutions team for a Customer Implementation Data Analyst. This role is primarily focused on customer onboarding and implementation, product configuration, service delivery, and post implementation analytics. Our Solutions team works internally with the Customer Success team and externally with customer project teams and senior executives to help them measure, visualize, and understand data that helps to identify sources of friction and inefficiency in an organization – what gets in the way of people doing great work and having great experiences at work.
What You Will Be Doing
Configuring customer dashboards for data visualization and analysis
Customer survey data normalization, ingest, and QA
Customer survey implementation and maintenance
Creating data queries and analysis
Developing and maintaining data benchmarks
Supporting FOUNT Platform content management, user management and technical help desk management and support
What You Will Need
Bachelor's degree or equivalent
At least one year of professional experience
Strong proficiency with Excel and Microsoft Office
Basic familiarity with SQL
Basic knowledge of R language or equivalent
Professional English skills, spoken and written with ability to communicate complex topics concisely
Experience working as part of a team
Ability to multitask, prioritize, and deliver high-quality, accurate work
Excellent organizational skills and ability to work on tight timelines
Ability to travel as needed to London
If You Have This, It's A Plus
Familiarity with Power BI
Experience in project management
Familiarity with survey platforms (e.g. Qualtrics, Medallia, Glint, Perceptyx, etc.)
About FOUNT Fount runs a progressive working model that fosters creativity and focuses on customer goals: providing better experiences for people at work, which is a mission that we share. Working with us, you will enjoy a flexible, hybrid working model with regular offsite team events and limited travel times that support your work‑life balance.
FOUNT aims to make work less of a drag for employees and companies. We offer innovative B2B software‑as‑a‑software (SaaS) solutions that remove needless friction from work and help increase productivity. We know that organizations that deliver better work experiences are more successful. Our solutions help identify what’s at the root of employee dissatisfaction and prioritize what to fix in their work environment. By making a measurable impact on the experience of individuals at work, organizations can improve productivity, retention, and attraction of talent for the organization. We are a venture‑capital backed company, operating globally. Founded in 2022 as a spin‑out of the employee experience consultancy, TI People, FOUNT has headquarters in Washington DC, London, and Hamburg.
We are an Equal Opportunity Employer that does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by the law. Employment decisions are based solely on qualifications, merit, and business needs.
Similar Position Titles
Post Sales Customer Success Specialist
Customer Success Specialist
Product Implementation Specialist
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service, Analyst, and Project Management
Industries
Human Resources Services
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Sprachkenntnisse
- English
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