Hotel Assistant General Manager

Overview
We are seeking a highly motivated and experienced Assistant General Manager to join our dynamic hospitality team. The ideal candidate will possess strong leadership skills, extensive hotel management experience, and a passion for delivering exceptional guest service. This role offers an exciting opportunity to oversee daily operations, enhance guest relations, and contribute to the overall success of our resort or hotel property. Multilingual and bilingual abilities are highly preferred to effectively communicate with diverse guests and staff. The position requires a comprehensive understanding of hospitality management, revenue strategies, and human resources functions, ensuring smooth and profitable hotel operations.

Duties

• Assist in managing daily hotel operations, including front desk activities, and guest services.
• Supervise and support staff across departments such as front desk, housekeeping, food & beverage, and guest relations.
• Oversee revenue management strategies to maximize occupancy rates and profitability.
• Handle guest inquiries, complaints, and special requests with professionalism to ensure high levels of guest satisfaction.
• Coordinate night audit procedures and ensure accurate financial reporting.
• Manage human resources functions including hiring, training, scheduling, and performance evaluations.
• Monitor budgeting processes and control costs while maintaining quality standards.
• Implement policies and procedures aligned with hospitality industry best practices.
• Utilize multi-line phone systems with proper phone etiquette to communicate effectively with guests and staff.
• Support event planning and coordination for conferences or special occasions hosted at the property.
• Foster a positive work environment that promotes teamwork, leadership development, and continuous improvement.

Qualifications

• Proven supervising experience in a hotel or resort setting with demonstrated leadership capabilities.
• Strong background in hospitality management, including hotel operations, guest services, and resort management.
• Experience in revenue management, budgeting, human resources, and guest relations is highly desirable.
• Excellent customer service skills with the ability to handle diverse guest needs professionally.
• Multilingual or bilingual proficiency is preferred to enhance communication with international guests.
• Knowledge of front desk operations, night audit procedures, and multi-line phone systems is essential.
• Exceptional leadership qualities with the ability to motivate staff and foster a collaborative team environment.
• Previous hotel management experience is required; hospitality certification or degree is a plus.
• Strong organizational skills with attention to detail in managing multiple priorities simultaneously. This position offers an engaging environment for professionals passionate about hospitality excellence and leadership development within a vibrant hotel or resort setting.

Pay: $60, $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person