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ServiceNow Architect
head-huntress
- Chandler, Arizona, United States
- Chandler, Arizona, United States
Über
This is a remote position.
ServiceNow Architect (Contract-to-Hire) — Chandler, AZ (Remote-First) — MST/PST OnlyJob Overview
Head- has an opportunity for a ServiceNow Architect supporting a reputable client in Chandler, AZ. This is a remote-first, contract-to-hire role where you'll lead architecture and delivery of complex ServiceNow implementations across multiple modules.
Client name is confidential and will be shared later in the process.
Key Job Details
• Experience level: Mid-Senior
• Experience required: 5+ years (3+ years in a lead/architect capacity)
• Industry: Information Technology & Services
• Work model: Remote-first (optional, reimbursed travel for key client engagements)
• Location requirement: Candidates must be located in MST or PST time zones
• Engagement: Contract-to-hire (minimum 6-month contract; potential earlier conversion)
• Openings: 1
• Relocation assistance: No
• Visa sponsorship: Not available
What You'll Do
• Architect end-to-end solutions across ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB and other applications.
• Define the architectural roadmap by collaborating with business stakeholders, project managers, and technical teams.
• Oversee configuration and customization using best practices to ensure scalability and maintainability.
• Design integrations between ServiceNow and third-party systems (e.g., LDAP/Active Directory, SAP, AWS, Azure, Salesforce, custom APIs) using REST/SOAP, OAuth2, JWT, MID Server.
• Provide technical leadership and mentorship to developers; enforce consistent engineering standards.
• Optimize platform performance and usability by reviewing data models, workflows, and integrations.
• Establish governance and security controls (data integrity, access controls, configuration management, compliance).
• Act as a trusted SME for stakeholders on platform capabilities, process automation, and architecture decisions.
• Create documentation (solution designs, workflows, implementation guides; architecture diagrams as needed).
• Lead upgrades and enhancements (patching, release alignment, minimizing operational impact).
Requirements Must-Have Qualifications
• 5+ years hands-on ServiceNow design/implementation experience, including 3+ years in a lead/architect role.
• ServiceNow Certified System Administrator (CSA) — required.
• Proven expertise across ITSM, ITOM, ITBM, HRSD, CMDB (and related platform capabilities).
• Strong knowledge of ServiceNow best practices, platform architecture, and scalable design patterns.
• Deep understanding of CSDM and how to align implementations for long-term platform health.
• Strong integration experience: REST, SOAP, OAuth2, JWT, MID Server.
• Strong scripting ability: JavaScript, Glide API, Business Rules (and related platform development).
• Experience with update sets, version control, deployment processes, and governance frameworks.
• Strong ITIL knowledge and practical mapping of Incident, Problem, Change, Configuration Management to ServiceNow.
• Experience with Agile and large-scale implementations.
Nice-to-Haves
• ITOM depth: Discovery, Orchestration, Event Management.
• Experience with DevOps / CI/CD for ServiceNow.
• Familiarity with automation tools/frameworks to drive operational efficiency.
• Certifications preferred: CAD and/or CTA.
How to Apply
Apply here: -
Send only your resume - we'll do the rest.
Sprachkenntnisse
- English
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