Medical Receptionist

FULL TIME position available in a friendly Optometric Practice.

Candidate must be energetic, able to multi-task and provide excellent patient experience through exceptional communication skills.

Responsibilities:

Front Desk

• Answering phones, scheduling appointments, computer work and filing, checking messages and communicating with patients through instant messaging/emails.
• Assist in the sales and dispensing of eyewear
• Adjustments, repairs, prescription verification
• Contact lens training
• General optical duties
• Listen, analyze and resolve patient concerns
• Data entry, insurance benefit verification, claim submission
• Ability to multitask and prioritize throughout the day
• Greet and welcome patients in a friendly and professional manner
• Check-in and check-out patients, ensuring accuracy of information
• Handle patients questions or concerns with empathy and resolve issues promptly
• Process payments and maintain accurate records using the POS system
• Maintain a clean and organized front desk area
• Build and maintain relationships with customers to encourage repeat business
• Be able to understand copays, deductibles, insurance coverage with patient.
• Explain special services the office offers to patients.
• Stay up-to-date on product knowledge and promotions
• Help with social media posts

Other office duties

• Follow-up on pharmacy prescription requests/prior authorizations
• Check expiration date and inventory of medicines and replace as necessary.
• Maintain inventory and order diagnostic medications and supplies.
• Assist with maintenance of clinical examination equipment and with ordering of supplies.
• Inspect instruments periodically for damage, send for repair, and request a replacement as necessary.
• Open and close exam lanes daily, ensuring that equipment is wiped down in an appropriate manner, battery powered instruments are seated properly in re-charge wells, slit lamps and projectors are switched off under covers.
• Willingness to assist in other office duties as needed

Patient care

• Perform pre-exam testing and diagnostic testing on patients.
• Effectively record patient information and use EMR system.
• Assist with fitting of contact lenses and instruct patients in care and insertion of lenses.

Qualities

• Willingness to assist in other office duties as needed.
• Able to work independently and yet cooperatively with team, good communicator, friendly and highly motivated.
• Previous experience in sales or customer service roles preferred
• Strong communication skills in English; knowledge of Spanish is a plus
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly
• Excellent problem-solving skills
• Basic computer skills

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Uniform allowance

Experience:

• Ophthalmology/Optometry: 1 year (Preferred)

Ability to Commute:

• Chevy Chase, MD Preferred)

Work Location: In person