Quality Assurance Supervisor

The world isn't standing still, and neither is
GTL
We're moving quickly, continually evaluating our business practices and taking steps to better serve customers' evolving needs and now is an ideal time to join our team. You will find challenge and reward in a culture of innovation, support, and balance. We'll give you the tools you need to bring your vision for success to life. Our collaborative environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there's always something new to learn. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools. You'll do all this in an environment of excellence and the highest ethical standards. And, we offer half-day Fridays - every Friday

We are seeking a skilled, team-oriented
Quality Assurance Supervisor
, reporting to the Manager of Quality Assurance. This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month and 6 additional Friday PTO days each year

The
Quality Assurance Supervisor
is responsible for the delegation of tasks, coaching and training a team of Quality Assurance Analysts in the testing of various web applications, administration systems, and insurance products. The Supervisor is responsible for ensuring projects are on-time and bug free. They should be able to identify process improvement opportunities, provide on-going feedback on what is going well as well as areas for improvement/growth for each analyst. The ability to make independent decisions, multi-task and prioritize tasks, and work well with other internal departments to meet company goals is key.

Major Responsibilities

• Supervise Quality Assurance Analysts that execute and validate test cases to ensure business requirements, functional and navigational requirements are met.
• Lead and supervise the team assuring quality and quantity standards are met or exceeded.
• Conduct and participate in test plan inspections, document issues, and support resolution of those projects.
• Perform data analysis of automated or manual executed test cases to ensure data structure integrity and carry out validation procedures to ensure that all system modifications meet end-user requirements and quality standards.
• Responsible for defect identification, documentation, communication and following through to resolution according to business requirements.
• As a member of the project team, partner with the developers in verification and validation of defects in new and existing applications and assist in providing/guiding analysts in end-to-end testing.
• As a member of the project team, work directly with the Project Manager/Business Analyst to validate key business requirements and prepare reports on testing progress. Effectively communicate testing status to project team.
• Be engaged in company goals and projects, active in identifying and implementing improvements, pro-active in resolving issues and seeking opportunities for development for both themselves and their team.
• Ability to read, interpret and apply policy/contract language to provide leadership in how to build and maintain the product in our administration systems.

Qualifications

• 2-5 years of supervisory experience
• Knowledge of health and life insurance products a plus
• Ability to multi-task and be flexible in a fast-paced working environment
• Performs workflow analysis. Identifies and recommends potential process improvements
• Strong organizational skills and attention to detail
• Strong analytical skills with a penchant for anticipating and identifying issues
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Self-starter
• Critical thinking essential for complete test combinations and developing a comprehensive test plan

About Us
Guarantee Trust Life Insurance Company
is an A rated insurance company and a longstanding leader in the life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service. We offer excellent benefits, including a company-sponsored 401(k) and profit-sharing program.

When you join GTL, you will be part of a company that actively participates in and supports our community. We are passionate about personal development, giving back, and supporting the Chicagoland area. Team members are encouraged to participate in self-development projects and volunteer opportunities each year, and are financially recognized for their participation.

The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.

Provided eligibility requirements are met employees will be eligible for the following benefits:

• Medical
• Health Savings