Solutions Engineer

Department:
Tourism Economics US

Location:
Philadelphia, US

Description
Tourism Economics (TE), a global leader in travel-sector analytics is seeking an exceptional
Solutions Engineer, Attribution Solutions
to join our fast-growing Attribution Solutions division. This role sits at the intersection of data, technology, client success, and economic storytelling—supporting some of the most innovative and influential organizations in the global tourism ecosystem.

Our clients include city, regional, state, and national destination marketing organizations; leading industry associations; and major travel brands and operators. We maintain deep, long-term relationships across the industry through subscription-based platforms, recurring engagements, and highly consultative analytical services.

This role is ideal for someone who is energized by solving problems, translating data into meaning, enhancing customer experiences, and helping organizations clearly understand the value of their marketing efforts. You will play a foundational role in delivering accurate, timely, and high-impact attribution insights that guide critical decisions for destinations around the world.

Note: Oxford Economics does not offer visa sponsorship for this role, now or in the future. Candidates must be authorized to work in the U.S. on a permanent, ongoing basis without sponsorship.

Key Responsibilities
Client Management & Customer Experience

• Serve as a primary point of contact for Attribution Solutions clients, ensuring a best-in-class experience from onboarding through ongoing delivery.
• Build and maintain strong, long-lasting client relationships rooted in trust, responsiveness, and proactive communication.
• Understand each client's goals, challenges, marketing strategies, and success metrics—consulting with them on how attribution can optimize performance and strengthen ROI.
• Conduct monthly or quarterly (depending on client) client review meetings, providing clear insights, recommendations, and next steps.
• Ensure all deliverables meet high standards for accuracy, clarity, and timeliness.

Solution Delivery & Technical Support

• Guide clients through onboarding, setup, and implementation of attribution solutions, ensuring a seamless and confident adoption process.
• Troubleshoot and resolve attribution-related technical issues quickly and efficiently, minimizing client disruption and preserving trust.
• Collaborate closely with internal data science, engineering, and product teams to ensure clients are receiving maximum value from their solutions.
• Translate data and methodologies into simple, actionable, and client-friendly explanations.

Data Analysis & Insight Development

• Review and analyze