Team Lead

Team Lead

Location: 100 Queensway W, Mississauga, ON L5B 1B8

Job Type: Full-time

Salary: $19.50 per hour

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Company Overview

Precise Park Link has been a leader in Canada's parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.

Position Summary

The team lead, reports to the parking supervisor and is responsible for a specific parking locations to ensure company operations, policies and procedures are met. Ensure 100% client, customer satisfaction and leads on-site staff.

DUTIES AND RESPONSIBILITIES:

• Lead a team of 6 – 15 customer service associates
• Support the Supervisor & THP parking coordinator
• Enforced all company policies
• Mange shift schedule
• Resolve customer complaints
• Troubleshooting parking equipment issues on a site level
• Mange and resolve payroll / Non payroll IPASS queries
• Run transection reports for HR
• Monitoring and maintaining inventory
• One out tickets/value tickets place order as they come and deliver to departments
• I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
• MIFARE emails – remove IPASS payroll staffs that are no longer with THP
• Perform regular inspection for – Entry/Exit Pay machines and parking office
• Vehicle Incident reports
• HPASS /end shift investigations – if a shift is not balancing
• Monitor the appearance and over cleanliness of the parking areas
• Monitoring parking capacity – P2 digital sign
• Performs other parking related duties as assigned – Keyscan / Varioflex reports

Qualifications

• High school diploma or higher education
• Basic computer proficiency (Windows, MS Office)
• Valid driver's license and access to a vehicle
• Previous team lead experience is an asset
• Strong interpersonal and communication skills (written and verbal)
• Professional demeanor with a positive and inclusive attitude
• Effective problem-solving and decision-making abilities
• Ability to multitask and remain composed in fast-paced environments
• Flexible and adaptable to different shifts and work locations

Attributes

• Assertive and self-motivated
• Strong organizational and time-management skills
• Collaborative team player
• Neat and professional appearance
• Ability to work independently while following instructions accurately

Benefits

• Extended health care
• Life insurance
• RSP matching
• Vision care
• Dental care
• On-site parking

Application Instructions

Please submit your resume along with a minimum of two references to:
Chandni Sekhri –

Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.

Job Type: Full-time

Pay: $19.50 per hour

Work Location: In person