Dispatcher/Customer Service

About Us:

At The Trusty Truckers, we specialize in dependable freight logistics across Canada and the U.S., delivering end-to-end transportation solutions that shippers and carriers can count on. Known for our customer-first approach and reliable carrier network, we're building a team that keeps freight moving with precision and care.

We're currently seeking an experienced and motivated Dispatcher to coordinate our freight movements, manage driver communication, and ensure on-time deliveries for our clients.

Job Summary:

The Dispatcher plays a key role in load planning, driver communication, and real-time problem-solving. You will be responsible for dispatching shipments, tracking deliveries, troubleshooting delays, and coordinating with both customers and drivers to ensure successful freight execution.

Key Responsibilities:

• Assign loads to company drivers or carrier partners based on location, capacity, and availability
• Monitor shipments in transit and provide real-time updates to customers and internal teams
• Communicate effectively with drivers to manage schedules, pickup/drop-offs, and route changes
• Track freight progress using dispatch software and GPS tools
• Respond to service issues such as delays, breakdowns, or cancellations
• Coordinate with Customer Service and Operations to resolve exceptions
• Ensure drivers have proper documentation and load instructions
• Maintain accurate logs of dispatch activity and load status

Requirements:

• 2+ years of experience in dispatching or logistics coordination (FTL, LTL, or intermodal preferred)
• Strong communication and multitasking skills under pressure
• Proficiency with dispatch software, GPS tracking systems, and TMS platforms
• Solid knowledge of North American geography and trucking regulations
• Ability to work flexible hours, including occasional evenings/weekends if needed
• High school diploma or equivalent (post-secondary education in logistics is a plus)

Preferred Attributes:

• Calm under pressure and solution-oriented
• Strong organizational skills and attention to detail
• Experience working with both asset-based fleets and brokered loads

What We Offer:

• Competitive salary and performance bonuses
• A supportive team environment with opportunities for growth
• Training and professional development
• Hybrid/remote work flexibility based on performance and location
• A fast-paced, rewarding role in a growing logistics company

Apply Now:

Ready to join a team that values reliability and people-first logistics? Send your resume and cover letter to and let's get moving.

Job Type: Full-time

Pay: $18.50-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Experience:

• Dispatch: 2 years (preferred)

Work Location: In person