Enterprise Applications Support Analyst

ENTERPRISE APPLICATIONS SUPPORT ANALYST
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:
STACK is looking for an Enterprise Applications Support Analyst professional who will provide first-line functional support for core enterprise systems and ensure high-quality service delivery. This role requires a strong service management mindset, attention to detail, and the ability to independently manage assigned work while collaborating effectively with internal teams and vendors. As a trusted support partner and communicator, the Enterprise Applications Support Analyst professional will bring a solid understanding of IT service management principles and enterprise application support. They will excel in incidents and request resolution, knowledge documentation, quality assurance testing, and delivering a positive end-user experience. This role is not a ticket gatekeeper—it is an active support and enablement position focused on resolution quality, documentation, and service reliability.

• Respond to and resolve incoming Enterprise Applications support requests related to Enterprise Applications, submitted via the ITSM platform and other supported channels.
• Own assigned tickets end-to-end, ensuring timely, accurate resolution and adherence to defined SLAs.
• Deliver a high-quality support experience with a focus on clarity, responsiveness, and user satisfaction.
• Diagnose and resolve common NetSuite issues, including login problems, basic data entry errors, and standard screen or workflow confusion.
• Identify patterns in user issues and apply consistent, repeatable solutions.
• Educate users on best practices to improve data quality, efficiency, and correct system usage.
• Assist users in understanding their assigned roles and permissions within NetSuite.
• Identify complex or systemic issues (e.g., integrations, advanced workflows, system defects) and escalate to Tier 2, application owners, or development teams as appropriate.
• Provide clear documentation and context during escalations to support efficient resolution.
• Document all support interactions, resolutions, and relevant findings within the ITSM platform.
• Identify knowledge gaps and contribute to the creation and maintenance of knowledge base articles and support documentation.

THE DETAILS:

• Location: Denver, CO in office 3 days a week
• Travel: 10%
• Compensation: $95,000 - $110,000 + target bonus
• Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
• Must be eligible to work in the United States
• Must pass comprehensive background and drug screening

MUST-HAVE QUALIFICATIONS:

• Bachelor's degree or equivalent work experience
• 3-5 years of experience in Enterprise Applications support, IT support, or Service Desk roles
• Functional, user-support-level experience with NetSuite, including familiarity with core modules such as Sales, CRM, or Finance
• Understanding of basic NetSuite concepts, including records, fields, roles, and permissions
• Familiarity with IT Service Management (ITSM) concepts such as incident management, SLAs, and request fulfillment
• Strong analytical and troubleshooting skills with attention to detail
• Excellent written and verbal communication skills with a customer-service mindset
• Ability to manage multiple tasks, prioritize effectively, and work independently
• Comfortable using helpdesk or ITSM tools and general IT concepts
• Proficiency in Microsoft Excel, Word, and PowerPoint

THIS MIGHT BE RIGHT FOR YOU IF:

• You are the kind of person who listens first and makes others feel supported by delivering clear, timely help.
• You are motivated by solving problems and finding better ways to do things, always with an eye for detail.
• You are confident communicating with different teams, whether that's writing documentation or leading a quick training session.
• You are excited to collaborate across departments and enjoy being the bridge that keeps people and systems working together smoothly.
• You are curious and open to learning new technologies — you see change as an opportunity, not a hurdle.
• You do take ownership of your work, follow through on commitments, and celebrate team successes.
• You do not hesitate to ask questions, raise red flags, or suggest improvements when something doesn't look right.

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
• We're growing – this is a great time to join and make an impact

Please submit your application no later than February 21, 2025.

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Note to external agencies
: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.

Please submit your application no later than: February 23, 2026.
Job ID:
10271