Logistics Operations Manager

The Logistics Operations Manager oversees end-to-end logistics operations, including shipping, expediting, transportation, and order fulfillment. This role is responsible for overseeing company drivers, proactively planning and optimizing processes, and ensuring that quality and safety standards – including DOT regulations - are met to ensure customer satisfaction and achievement of company goals. The Logistics Operations Manager's focus includes improvement and maintenance of on-time delivery performance, cost-effective transportation management and accurate order fulfillment with strong communication and coordination across departments.

Key Responsibilities

• Manage daily logistics operations, including order fulfillment, shipping, transportation, expediting
• Oversee order flow from receipt through delivery, ensuring accuracy and on-time performance
• Works with other departments to manage material flow and stock levels.
• Review and approve bills of lading and shipping documentation
• Optimize truck routing and load planning to improve delivery performance. Develop and implement strategies to improve efficiency and reduce costs
• Expedite critical orders and resolve delays by coordinating with Sales, Production and Customer Service Teams. Address and resolve shipping issues, claims, and customer delivery concerns
• Directly manage Company Drivers, ensuring daily operations align with production and customer requirements. Provide training, coaching, and performance feedback. Oversee work schedules and timekeeping, assign tasks to maintain productivity.
• Ensure compliance with DOT regulations and audit requirements with regard to driver safety and transportation management.
• Monitor shipping costs, delivery performance, and service levels; implement cost-saving initiatives
• Partner with Maintenance to ensure all vehicles meet safety and regulatory compliance requirements
• Select, manage, and negotiate with external freight carriers and logistics service providers
• Prepare reports on delivery performance, freight spend, order status, and operational efficiency
• Ensure a clean, organized, and hazard-free work environment.

Working Conditions/Environment

• Office and plant interaction
• Occasional extended hours to support critical shipments
• Requires working near moving mechanical parts, often in uncomfortable temperatures (hot and cold), and occasionally outdoors.
• Personal Protective Equipment (PPE) required: safety glasses, steel-toed shoes, ear protection, and any other necessary equipment.

Physical Demands:

• Ability to stand, walk, and lift up to 50 lbs regularly.
• Ability to work in an industrial environment with exposure to heat, cold, noise, and moving equipment.

Requirements:

Qualifications & Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred
• 3–5 years of experience in logistics, shipping, transportation, or warehouse operations – preferably in manufacturing
• Previous supervisory or management experience preferred
• Working knowledge of DOT regulations/compliance and driver management preferred

Key Skills & Competencies

• Strong knowledge of shipping and freight logistics management
• Ability to read and interpret customer order and shipping documents
• Ability to develop cost control and process improvement metrics
• Proficient with computers and inventory/shipping software to perform data analysis and maintain performance tracking
• Strong organizational, problem solving and leadership skills to maintain cross-functional collaboration
• Ability to manage multiple priorities in a fast-paced environment