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Über
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: Desktop Support Technician
Work Location: Longmont, CO, 80503
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description: As a member of the End User Services, Desktop Support, Senior Engineering Specialists, the position will work in various aspects of desktop support. This is a "senior" level desktop support engineer with a minimum of 5 years' experience. Duties and responsibilities include but are not limited to the following:
Configures, deploys, maintains, troubleshoots, and supports computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software. Troubleshoots technical issues while interfacing directly with users. Excellent customer service skills and high standards of excellence are expected when interfacing with peers, customers, and management Performs hardware repairs and replacements as needed, including troubleshooting faulty components, and coordinating repairs with external vendors. Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues. Follows processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions. Evaluates and implement application software solutions as identified by Corporate IT Has the ability to take proactive, corrective actions to resolve issues in advance of system problems Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and Mac OS computers. Provides total support of the desktop environment in accordance with defined standards and procedures. Manages the overall ticket queue in ServiceNow, ensuring tickets are triaged, assigned, and resolved in a timely manner according to established SLAs, and priorities. Utilizes asset management software and tools to track asset assignments, lifecycle, and maintenance. Maintains password security, data integrity, and file system security for the desktop environment. Communicates with customers, peers, and management regarding ticket status updates, resolution timeline, and any additional information required for troubleshooting to ensure transparency and managing expectations. Provides technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom. Researches and resolves computer compliance issues related to Windows updates, computer uptime, security updates, and configuration errors. Handles multiple administrative duties to allow the team to operate efficiently. Skills:
Strong organizational skills that include attention to details, flexibility, and time management. Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes. Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Service Now or Remedy Proficiency in supporting Windows 10, Windows 11 and Mac OS support including iOS and Android mobile platforms. Experience with Active Directory Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing BitLocker. Experience using critical thinking skills to identify and resolve technical issues. Experience with providing technical support to internal and remote computer systems using tools like Bomgar Experience with Microsoft Configuration Manager (SCCM/MECM) preferred 5 years of experience working directly with customers in a desktop support role to resolve technical hardware and software issues Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote) Completing any other tasks as assigned by the IT Desktop Support manager Required Education:
Associate Degree in Computer Science, Information Technology or a related field or its equivalent plus 5 years' (minimum) experience. Relevant Technical Certifications a plus, A+, MCP or HDI preferred. CompTIA A+
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Sprachkenntnisse
- English
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