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Inside Sales & Customer Experience Coordinator
Everest Exteriors
- United States
- United States
Über
Skilled craftsmanship in soft metalwork for enhanced exterior performance
In addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.
As an Inside Sales Representative (Customer Experience + Sales Support), you will be the operational backbone of our customer communication and follow-up process—turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time. This role is ideal for someone who is highly organized, persistent with follow-up, strong on the phone/text/email, and calm under pressure. You will work closely with our Outside Sales Representatives and production team to keep jobs moving and customers confident.
appointment setting sending inspection/damage reports estimate packaging Work Location:
Mainly remote. Some in office meetings necessary
Schedule:
Full-time (details provided during interview)
Set up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate) Send templated inspection/damage reports to homeowners via text or email after inspections Package and send estimate templates clearly and professionally (homeowner-friendly and on-brand) Material delivery timing Reinforce our expectation-setting script so customers know what to expect Maintain clean internal notes and status updates so the sales and production teams always know “what’s next” (CRM/tools training provided)
Customer Communication:
Confident and professional in phone calls, texts, and emails; Follow-Up Discipline:
You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased Strong task management and prioritization in a fast-moving environment Able to learn and use CRM systems, email/text tools, and e-sign platforms Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experience Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly
Commission:
0.5% of eligible sales Performance Bonuses:
Including a bonus tied to generating customer reviews (internal performance metric) Additional Perks/Benefits:
Annual performance bonuses, all-inclusive 5-day company vacation, and health benefits (details available)
Note: Review requests must be handled ethically and in compliance with platform policies—no offering customers incentives in exchange for reviews.
Everest Exteriors is committed to diversity and inclusivity.
If you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!
Sprachkenntnisse
- English
Hinweis für Nutzer
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