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Über
Location:
Los Angeles, CA 90032
On-Site:
100% (local candidates only)
Contract Length:
6 months (possible extension/conversion to FTE)
Pay Rate:
$26-$30/hr
Schedule:
Monday-Friday | 8:00 AM - 5:00 PM
The Desktop Support Technician provides hands-on technical support to end users in a large, fast-paced healthcare enterprise environment. This role is responsible for supporting desktop hardware, software, and peripheral devices across multiple on-site locations.
Key responsibilities include device imaging, troubleshooting and repairing PCs, laptops, and Macs, printer installations, network connectivity support, and assisting both on-site and remote users. The technician will work closely with IT teams to resolve issues efficiently, support user moves and equipment deployments, and ensure a high level of customer service while adhering to established IT processes and best practices.
Key Responsibilities Provide desktop and technical support to end users across hospital and clinic locations Image PCs, laptops, and Macs using
SCCM
and
Casper Troubleshoot, maintain, and repair hardware, software, and peripherals Install and support printers and activate network ports (including desktop patching in IDFs) Support remote users, remote sites, and assist with user/departmental moves Escalate technical or customer service issues as needed for timely resolution Maintain spare equipment and parts inventory; prepare defective parts for shipment Follow Keck Medicine of USC IT processes and recommend process improvements Attend vendor training to stay current on workstation and peripheral support Participate in on-call rotation and perform other duties as assigned Required Qualifications
High school diploma or equivalent (Associate's degree preferred) 6 months to 2 years of IT/Desktop Support experience Hands-on experience or exposure to:
Cerner, Footprints, Kronos Strong communication skills (candidates must be pre-vetted for clear and effective communication) Comfortable working in a healthcare and enterprise IT environment
Sprachkenntnisse
- English
Hinweis für Nutzer
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