Desktop Support Specialist

Team Select Home Care

United States

United States

Über

Provides excellent internal and external customer service by exhibiting the aptitude and desire to respond quickly, drill-down and find root causes, and follow-through with solutions to minimize disruption in user productivity Act as the main point of contact for resolving all IT software, hardware, and network connectivity issues Technical support related to issues with desktops, laptops, thin clients, multi-function printers, smart phones and devices including Apple iPhones, Apple iPads, Samsung Galaxy tablets Manage and maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired as necessary Research relevant technology trends and provide guided recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity Coordinate system upgrades, maintain optimal performance and routine testing of system fail over, as well as ensuring appropriate levels of system redundancy are maintained Attains goals as set forth in annual performance evaluation Consistently meets deadlines for assigned projects Performs regularly scheduled on-call duties as required Performs all other duties and projects as assigned Required Skills/Abilities/Knowledge:
Demonstrated commitment to providing exceptional level of service Exceptional written and verbal communication skills are required, with demonstrated ability to communicate effectively with varied audiences in a highly collaborative environment Strong organizational, communication, time management, and analytical skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to present with clarity, confidence and poise Proven critical thinking and problem-solving abilities, including resolving complex problems requiring innovative solutions Effective multi-tasking and prioritization skills with a sense of urgency Ability to conduct research into hardware and software issues and products Must be detail oriented and self-motivated Proficiency with various software programs including Microsoft Office products (e.g. Excel, Word, PowerPoint, Outlook) is required Knowledge of HIPAA security practices (preferred) Ability to maintain a high level of confidentiality is required Working knowledge of PCs, iOS and Android devices Ability to install, diagnose, test, and repair PC hardware, software, devices, and printers Skilled in hardware installation, upgrading, and troubleshooting with the ability to quickly and efficiently assist end-users Demonstrated hands-on software and hardware troubleshooting experience Strong documentation skills required General understanding of network principals Ability to lift or transport reasonably heavy objects, such as computers, equipment and supplies Perform related duties consistent with the scope and intent of the position Education/Experience/Licenses/Certifications:
BS degree
OR
experience with 1-4 years in IT Support or HelpDesk role; healthcare experience (preferred) Physical Requirements:
"You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations."
Requires the ability to write, dictate or use a keyboard to communicate directives. Utilizes proper body mechanics in multiple environments. Requires the ability to function in multiple environments. FLSA Status : Non-Exempt
EEO Status : Administrative Support Workers
Benefits + Perks of Joining the Team Select Family
Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program
Pay Range:
$22.00 - $27.00 / hour
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.

United States

Sprachkenntnisse

English

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