Über
Footprint Solutions is seeking a highly user-focused Desktop Support Administrator to serve as the first point of contact for technical support across corporate and field users. This role is responsible for delivering high-quality Tier 1 and Tier 2 end-user support while helping modernize endpoint management, device security, and collaboration platforms. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and a service-oriented mindset. This position plays a critical role in maintaining productivity, security posture, and user satisfaction across a hybrid workforce environment. Core Responsibilities
End User Support & Service Delivery Serve as frontline technical support for corporate and field employees via in-person, phone, Teams, and remote support tools Troubleshoot and resolve hardware, software, and application issues including laptops, desktops, mobile devices, printers, and peripherals Provide Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online Document incidents, service requests, and resolutions within IT service management systems Endpoint & Device Management Image, configure, deploy, and maintain Windows laptops and mobile devices Support MDM platforms (Manage Engine/Apple Business) for device compliance, security enforcement, and remote management Perform OS upgrades, patching, driver updates, and lifecycle replacements Maintain asset inventory and endpoint lifecycle documentation Hardware & Peripheral Support Install, maintain, and troubleshoot printers, scanners, docking stations, and conference room technology Perform preventative maintenance on endpoint equipment Coordinate vendor repairs and warranty replacements Network & Connectivity Support Assist users with LAN/Wi-Fi/VPN connectivity issues Perform basic network troubleshooting and escalation to infrastructure teams when required Support secure remote access solutions and MFA authentication workflows Process Improvement & Continuous Development Identify trends in recurring issues and recommend improvements Assist with endpoint standardization and deployment automation initiatives Stay current with emerging workplace technology and security best practices Participating in IT documentation development and knowledge base maintenance Required Qualifications
Experience 3+ years' experience in enterprise desktop support, helpdesk, or end-user computing roles Experience supporting Windows Environments and Microsoft 365 ecosystems Prior experience supporting remote and hybrid workforce environments Technical Skills Windows 10/11 administration and troubleshooting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Active Directory and Azure Entra ID (user and device management) Endpoint imaging and deployment tools MDM platforms DUO MFA Software Mobile device support (iOS, Android) Endpoint security awareness (EDR concepts, device compliance) Support Tools Remote support platforms (AnyDesk, Endpoint Centraletc.) Ticketing systems (ServiceDesk Plus or similar) Preferred Qualifications
Microsoft Desktop Administrator or similar certification CompTIA A+, Network+, or Security+ Experience supporting Zero Trust, MFA, and Conditional Access policies Some familiarity with legacy operating systems Experience supporting remote-based or distributed workforce environments Core Competencies
Strong customer service mindset with professional communication skills Excellent troubleshooting and analytical abilities Ability to prioritize workload in fast-paced environments Strong documentation and organizational skills Ability to work independently and collaboratively High attention to detail and accountability Physical Requirements
Consistently sit or stand as needed to utilize a laptop, keyboard, mouse, monitor(s), etc. Ability to lift and transport equipment up to 30 pounds (rarely) Consistent ability to communicate information and ideas so others will understand. Ability to observe at close range (within a few feet of the observer.) Occasionally move about inside the Lisle Corporate Office. Ability to physically perform work at the Lisle Corporate Office as needed Ability to perform essential duties and responsibilities of the job with or without reasonable accommodation. Work Environment
Office Environment hybrid, currently one day per week in the Lisle Corporate Office with remaining workweek remote (i.e. home.) Work Schedule expectation of 40 hours per workweek (Monday through Friday) with additional work as needed. Business Casual, Casual, Comfortable working environment. Occasional after-hours support during deployments or critical incidents What We Offer
Competitive salary (range commensurate with experience $65,000/yr - $75,000/yr) Mentorship culture, collaboration, innovation-driven environment Full time (40 plus hours per week), additional as reasonably required Benefits: Medical, Dental, Vision, Life/AD&D, short- and long-term disability insurance, FSA (qualified health and dependent care) effective first of the month after 30 days of employment Employee Assistance Program free and confidential 401k for new employees, eligible after 12 months of employment, must be at least 21 years of age, employer match 100% on first three percent of employee contributions and additional 50% up to next two percent of employee contributions Vacation: for new employees to accrue ten (10) hours of time per month Floating Holidays (i.e. personal days) sixteen (16) hours of time per calendar year (prorated for this year) Illinois Paid Leave for All Workers paid time off forty-eight (48) hours per calendar year (prorated for this year) Eight (8) Company paid holidays per calendar year Professional development and certification support, tuition reimbursement program
Sprachkenntnisse
- English
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