Senior ServiceNow Engineer

Role: Senior ServiceNow Engineer

Location: Salt Lake City, Utah

Employment Type: Full Time

Experience: 8+ Years

Skills: IT Service Management, RESTful (Rest-APIs), ServiceNow, ServiceNow IT Service Mngt, SOAP

About the Role:

Rockwoods is seeking an experienced
Senior ServiceNow Engineer
to join our client's team in
Salt Lake City, UT
. We're looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions.

This role requires close collaboration between the
onshore client team
. The ideal candidate will have deep technical expertise in
CMDB management, ServiceNow platform upgrades, and project execution
, along with strong leadership and communication skills.

You'll work in a collaborative, growth-oriented environment—partnering with enterprise clients, contributing to impactful projects, and engaging with cutting-edge cloud and ServiceNow technologies.

Key Responsibilities

1. Leadership & Coordination

• Serve as the primary onshore point of contact for the client.
• Coordinate effectively with the offshore delivery team to ensure seamless execution.
• Provide strategic direction and thought leadership on ServiceNow best practices.

2. Technical Expertise

• Design, develop, and implement ServiceNow solutions—focusing on
  CMDB
  and related modules.
• Configure, maintain, and optimize the CMDB to ensure accuracy and compliance.
• Lead ServiceNow upgrade activities, including testing, validation, and deployment.
• Develop custom workflows, automation, and integrations based on business needs.

3. CMDB & Discovery

• Oversee
  Discovery
  and
  Service Mapping
  to maintain accurate CI data.
• Define reconciliation rules, CI classes, and data models aligned to business processes.
• Troubleshoot CMDB issues in adherence to ITIL and governance standards.

4. Project Management

• Lead ServiceNow implementation and enhancement projects.
• Prepare and present project updates, roadmaps, and status reports to stakeholders.
• Identify and manage project risks, dependencies, and improvement opportunities.

5. Stakeholder Management

• Build and sustain strong relationships with client stakeholders.
• Translate business requirements into actionable technical deliverables.
• Provide guidance, training, and knowledge