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Lead Service AdvisorSteven Kia • Harrisonburg, Virginia, United States
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Lead Service Advisor

Steven Kia
  • US
    Harrisonburg, Virginia, United States
  • US
    Harrisonburg, Virginia, United States
Ähnliche Jobs finden

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About Steven Kia

Steven Kia is committed to delivering a reliable, transparent, and customer-focused service experience. We pride ourselves on building long-term relationships through trust, consistency, and quality care. Our service department plays a vital role in that mission, and we believe strong Service Advisors are essential to ensuring every customer receives exceptional service from start to finish.

 About the Role

As a Lead Service Advisor, you serve as the primary point of contact between our customers and the service department while also providing leadership and guidance to the advisor team. This is a highly visible, customer-facing role that requires professionalism, empathy, strong communication skills, and the ability to lead by example. You will oversee the service experience from arrival to delivery, ensure consistency in processes, and support the service team in delivering an exceptional customer experience.

This role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in both customer satisfaction and team development.

Key Responsibilities

  • Greet customers promptly and ensure a welcoming, professional first impression across the service drive

  • Serve as a senior point of contact for complex customer concerns or escalated service issues

  • Listen actively to customer concerns and ensure vehicle issues are documented accurately and thoroughly

  • Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms

  • Review and support the accuracy of repair orders while coordinating closely with technicians and the parts department

  • Monitor vehicle progress and ensure proactive communication and timely updates to customers

  • Lead by example in presenting service recommendations with transparency, integrity, and trust

  • Assist in coaching, mentoring, and supporting Service Advisors to improve performance and customer satisfaction

  • Help maintain workflow efficiency and consistent service standards throughout the department

  • Follow up with customers after service to ensure satisfaction and resolve any outstanding concerns

  • Uphold dealership and manufacturer standards, policies, and procedures

    • Qualifications

  • Proven customer service experience required (automotive or service-related preferred)

  • Previous Service Advisor experience required; Lead or senior-level advisor experience preferred

  • Strong leadership, communication, and interpersonal skills

  • High emotional intelligence with the ability to manage escalated or complex customer situations

  • Strong organizational skills and ability to multitask in a fast-paced environment

  • Solid understanding of automotive maintenance and repair

  • Comfortable using Dealer Management Systems (DMS) and computer applications

  • Valid driver's license and clean driving record

  • High School Diploma or equivalent required

    • Compensation

  • Competitive commission-based compensation

  • Estimated annual earnings range: $40,000 – $150,000, based on performance

    • Schedule

  • Day shift

  • 5-day work week

  • Weekend availability may be required based on service department needs

    • Benefits

  • Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan

  • Paid Training and Development

  • Opportunities for Career Advancement

  • Employee discounts on vehicles and services

  • Access to industry-leading automotive software

    • Why Join Steven Kia?

    Service Advisors play a vital role in customer retention and the overall success of our dealership. At Steven Kia, you'll be supported with ongoing training, modern technology, and leadership that values professionalism, accountability, and performance. If you're driven to deliver an exceptional service experience, build lasting customer relationships, and grow your career in automotive, Steven Kia offers the support and opportunity to help you succeed.


    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    • Harrisonburg, Virginia, United States

    Sprachkenntnisse

    • English
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