Strategic Solutions Engineer, West

Cresta

United States

United States

Über

divh2Strategic Solutions Engineer, West/h2pCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Crestas co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder Tim Shi, an early member of Open AI./ppWeve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former ATT CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world./ppJoin us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and its at Cresta./ph3About the Role/h3pAs a Strategic Solutions Engineer, youll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, youll serve as both a business consultant and technical expertguiding prospective customers through the discovery, design, and validation of Crestas AI-powered solutions./ppYoull connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes./ph3Responsibilities/h3ulliAct as a consultative partner to customersuncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions./liliAct as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Crestas real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence./liliLead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms./liliQualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility./liliDesign and deliver compelling, tailored product demonstrations that highlight how Crestas AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes./liliOwn the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases./liliRun ROI workshops and build business case models that connect Crestas capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT)./liliProvide insights based on your experience with AI technologies, contact center transformation, and customer success strategies./liliServe as a technical liaison between Sales, Product, and Engineeringproviding feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation./liliStay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms./liliDeliver persuasive, tailored product demonstrations that showcase how Crestas AIbuilt on a proprietary architecture using large and small language modelsdrives measurable ROI through automation, efficiency, and improved customer outcomes./li/ulh3Qualifications We Value/h3ulli7+ years of experience in customer-facing roles, including 13 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry./liliDeep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect)./liliStrong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation./liliExperience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture./liliAbility to design and communicate complex solutions clearly to both technical and business audiences./liliConsultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals./liliFast learner and self-starter who thrives in high-growth, high-collaboration environments./liliEnthusiastic about Crestas mission and motivated to help customers unlock value from AI./liliYou embody our core Operating Principles/li/ulh3Perks Benefits/h3pWe offer a comprehensive and people-first benefits package to support you at work and in life:/pulliComprehensive medical, dental, and vision coverage with plans to fit you and your family/liliFlexible PTO to take the time you need, when you need it/liliPaid parental leave for all new parents welcoming a new child/liliRetirement savings plan to help you plan for the future/liliRemote work setup budget to help you create a productive home office/liliMonthly wellness and communication stipend to keep you connected and balanced/liliIn-office meal program and commuter benefits provided for onsite employees/li/ulpCompensation at Cresta/ppCrestas approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table./ppThe posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family./ppThis role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed./ppBase Salary Range: $175,000$205,000 + variable Offers Equity/ppWe have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai./p/div

United States

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English

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