Systems Administrator

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United States

United States

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divh2Systems Administrator/h2pCACI is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can work from Omaha, NE. Shift work required: This position will be to cover a 24-hour help desk, so evenings, overnights, and weekends are required./ppResponsibilities:/pulliSupport end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems./liliProvide remote support to users for network and desktop hardware and software problems./liliRespond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps./liliInteract with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems./liliSimulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems./liliPossess and apply comprehensive knowledge across key tasks and high-impact assignments./liliPopulate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites./liliCollaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner./liliCommunicate issues and resolutions with your team lead./liliDefine and strategize Incident, Knowledge and Problem management across a large-scale organization./li/ulpQualifications:/ppRequired:/pulliCurrent TS/SCI security clearance./liliBS degree and 2+ years of experience./liliSec+ or IAT II certification required./liliExcellent verbal and written communication skills./liliExperience with Jira./liliRed Hat Enterprise Linux 8./liliProviding support to end-users spanning a variety of issues./liliIdentifying, researching, and resolving technical problems./liliResponding to telephone calls, email, chat and personnel requests for technical support./liliDocumenting, tracking, and monitoring the problem to ensure a timely resolution./liliProviding second-tier support to end-users./liliEnsuring product quality and timeliness of efforts./liliIncident, Knowledge and Problem Management./li/ulpDesired:/pulliExperience with Confluence and Matter most./liliJira Service Management./liliExperience with Problem and Incident Management./liliITIL Certification, AWS Certifications./liliStrong active listening skills./li/ulpWhat You Can Expect:/ppA culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose - to ensure the safety of our nation./ppAn environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality./ppA focus on continuous growth. Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy./ppYour potential is limitless. So is ours. Learn more about CACI here./ppPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here./ppThe proposed salary range for this position is: $71,500 - $150,200/ppCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic./p/div

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