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Über
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment. Responsibilities: Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool. Provide remote support to users through IT service desk tools or Skype for Business. Manage and maintain Active Directory and Office 365 accounts effectively. Deliver hands-on technical support to internal staff, including hardware and software troubleshooting. Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues. Ensure timely updates and resolutions for service desk tickets to meet user needs. Collaborate with team members to address complex technical challenges. Perform routine maintenance and updates for IT equipment and systems. Offer on-site assistance at users' desks when required to resolve issues. Requirements: Minimum of 1-2 years of experience in an IT support role. Proficiency in Active Directory management and troubleshooting. Familiarity with Office 365 tools and functionalities. Strong understanding of service desk operations and ticketing systems. Ability to provide remote and in-person technical support. Excellent problem-solving skills and resourcefulness in finding solutions. Effective communication skills to interact with users and team members. Ability to work efficiently in a dynamic and fast-paced environment.
Sprachkenntnisse
- English
Hinweis für Nutzer
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